Need-finding and IdeatingToday’s newspaper (S.J. Merc)TodayIntro Christine RobsonLast time: Doing a Contextual InquiryOutcome of CIUnderstanding of userResources usedHindrances encounteredAnalyzing data is collaborativeAnalysis sessionAnalysis session (2)ReportRevisiting Jim and datingContextual Inquiry in CS160Task analysisTask analysis exampleSlide 18Slide 19EthnographyIt’s a jungle out thereSlide 22Ethnographic HCI studiesOther terms you’ll hearDesignDesign “ideology”Sketching in designSketching & CartooningDesign sketchScreen sketchSlide 31Sketching exerciseSlide 33Reflecting on sketchingComputational sketchingScreenshots (Windows)Screenshot (Macintosh)BrainstormingRules for brainstormingBrainstorming exerciseBrainstorming +Reflecting on brainstorming“Manipulative” verbsProcessing a brainstormAssignment: Map of Berkeley (Due Sept. 11)ExampleNext timeNeed-finding and Need-finding and IdeatingIdeatingJohn C. TangJohn C. TangSeptember 4, 2007September 4, 2007Turn in your Idea Lists!Turn in your Idea Lists!Sit at tables in groups of SIX Sit at tables in groups of SIX (6)(6)Today’s newspaper (S.J. Today’s newspaper (S.J. Merc)Merc)TodayTodayComplete intro to contextual inquiryComplete intro to contextual inquiryOther methodsOther methods–Task analysisTask analysis–EthnographyEthnographyDesignDesign–IdeatingIdeating–SketchingSketching–BrainstormingBrainstormingIntro Christine RobsonIntro Christine RobsonLast time: Doing a Last time: Doing a Contextual InquiryContextual InquiryDirect Observation + InterviewingDirect Observation + InterviewingIn natural context of activityIn natural context of activityIntentionally pick participants, Intentionally pick participants, location, timelocation, timeFollow where the participant leads Follow where the participant leads (partner)(partner)Learn user’s vocabularyLearn user’s vocabularyGather artifacts, recordingsGather artifacts, recordingsOutcome of CIOutcome of CIExperiencing it is perhaps the Experiencing it is perhaps the most important!most important!What are we going to do with all What are we going to do with all this data?this data?–AnalyzeAnalyze–ReportingReportingGoal: Goal: Gain understanding of userGain understanding of userUnderstanding of userUnderstanding of userWhat resources are used to What resources are used to accomplish task?accomplish task?What hindrances encountered in What hindrances encountered in accomplishing task?accomplishing task?Analyze data to get better Analyze data to get better description and understanding of description and understanding of resources and hindrancesresources and hindrancesResources usedResources usedTools, devicesTools, devices–Cell phone, computer, shovelCell phone, computer, shovelInformationInformation–Web page, phone directoryWeb page, phone directoryOther peopleOther people–Expert, peer, grad studentExpert, peer, grad studentHindrances Hindrances encounteredencounteredNot having the right toolNot having the right tool–WorkaroundsWorkaroundsUnable to access resources Unable to access resources neededneeded–Can’t find informationCan’t find information–People unavailablePeople unavailableUnaware of important informationUnaware of important information–ConfusionConfusionAnalyzing data is Analyzing data is collaborativecollaborativeResearchers involved in CIResearchers involved in CIDesignersDesignersProject leadsProject leadsSoftware developersSoftware developersUsersUsersMultiple perspectives elicit detailsMultiple perspectives elicit detailsAnalysis sessionAnalysis sessionEach researcher presents each CI Each researcher presents each CI casecase–Resources used to accomplish activityResources used to accomplish activity–Hindrances encounteredHindrances encountered–Things that surprised youThings that surprised you–Things that seem unusual, interestingThings that seem unusual, interestingOther participants ask questions, Other participants ask questions, share similar or contrasting share similar or contrasting examples from their dataexamples from their dataAnalysis session (2)Analysis session (2)After all cases are presented, team After all cases are presented, team looks for patterns across caseslooks for patterns across casesCommonly used resourcesCommonly used resourcesCommonly encountered hindrancesCommonly encountered hindrancesCommon themes, patterns, Common themes, patterns, sequencessequencesTry out possible design ideasTry out possible design ideas–What if…?What if…?ReportReportDescriptive understanding of Descriptive understanding of activityactivity–Common resources usedCommon resources used–Common hindrances encounteredCommon hindrances encountered–Common patternsCommon patterns–Illustrated with stories, pictures, clipsIllustrated with stories, pictures, clipsDesign implications / insightsDesign implications / insightsRevisiting Jim and Revisiting Jim and datingdatingResourcesResources–Great looksGreat looks–Witty storiesWitty stories–Good listening skillsGood listening skillsHindrancesHindrances–Facial bruise from ultimate frisbeeFacial bruise from ultimate frisbee–Matching story with prospect’s Matching story with prospect’s interestsinterests–Noisy environmentNoisy environmentContextual Inquiry in Contextual Inquiry in CS160CS160Asking for a Contextual Inquiry of Asking for a Contextual Inquiry of group project (future assignment)group project (future assignment)Each group member should do at Each group member should do at least one contextual inquiryleast one contextual inquiryAnalysis done by whole groupAnalysis done by whole groupReportReportTask analysisTask analysisGoalsGoals–A state of the system that the user A state of the system that the user wishes to achievewishes to achieveTasksTasks–The activities required, used, or The activities required, used, or believed to be necessary to achieve a believed to be necessary to achieve a goal goal ActionsActions–Simple tasks that involves no problem Simple tasks that involves no problem solving or control structuresolving or control structureTask analysis exampleTask analysis exampleGOALSTASKSACTIONSCommunicate with familyWrite emailOpen ComposewindowTypetextAsk for $$Add to emailTypetextAddpersonalityAddemphasisstudent@[email protected] the school yearHi Mom and Dad,The school year
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