SPH R 311 1st Edition Lecture 12 Outline of Last Lecture I Power II Politics III Personality types IV Becoming Politically Savvy Outline of Current Lecture I Organizational Structure II Decision Making and Problem Solving III Communication IV Teams and Teamwork V Ethics Current Lecture I Organizational Structure Culture within a culture o Subculture Collection of values and norms that are shared by people in groups shared meaning that people assign to social surroundings o Organizational culture Extent to which authority has been retained at top of organization o Centralized Defines and shows visually how job tasks are formally divided o Organizational chart Way people interact and communicate in organization is impacted by o Informal Type of culture where members of organization agree about values and employee them in daily routine o Thick culture Number of people manager can control o Span of control Term describes how narrow the focus of a job is o Work specialization Type of departmentalization based on geographic areas o Location II Decision Making and Problem Solving Approach to decision making where individual is proactive and anticipates problems and takes action o Problem seeker Flat organizations have wider span of control o Decentralized Choosing issues setting goals designing actions o Problem solving Evaluating and choosing actions o Decision making Approach to decision making where individual is reactive o Problem solver Decision making style where low tolerance of unknown and focus on people and low data input for decision making o Behavioral decision making style Makes decisions based on what is felt but can t be verbalized o Initiative decider III Communication Face to face meetings that are two way and personal o Rich communication Information filtering poor written or oral and physical distractions are examples of these o Barriers Direction that policies are communicated to lower levels in organization o Chain of command Ability to attract support from others in order to get things done o Social capital IV Teams and Teamwork Team development stage division of labor occurs o Norming Type of structure is project based self managed or problem solved o Team structure Optimal levels this leads to better team and organizational output o Conflict Five stages of team development o Forming storming norming performing and adjourning Team development stage Relationships are established and interpersonal testing occurs o Forming Two things to be cautious of while working with teams o Devils advocate o Loafing Two of many examples of benefits of teams o Improves creativity o More resources for problem solving o Higher motivation o Greater commitment to tasks V Ethics Set of standards as to what right or wrong in ones conduct o Ethics Set of moral guidelines that facilitate a mean by which an individual can monitor their own behavior o Code of Ethics Challenges peer pressure provides guidelines guidance for ambiguous situations helps with social guidance of agency and serves interest of agency o Reason why we have a written code of conduct Model of ethical behavior based on respect and rights of people o Moral rights Model of ethical behavior delivers greatest good to the greatest number o Utilitarian Model of ethical behavior treats people fairly and impartially based on rules o Justice