SPH-R 311 1st Edition Lecture 12Outline of Last Lecture I. Power II. Politics III. Personality types IV. Becoming Politically Savvy Outline of Current Lecture I. Organizational Structure II. Decision Making and Problem Solving III. Communication IV. Teams and Teamwork V. Ethics Current LectureI. Organizational Structure - Culture within a culture o Subculture - Collection of values and norms that are shared by people in groups, shared meaning that people assign to social surroundingso Organizational culture - Extent to which authority has been retained at top of organization o Centralized - Defines and shows visually how job tasks are formally dividedo Organizational chart - Way people interact and communicate in organization is impacted byo Informal - Type of culture where members of organization agree about values and employee them in daily routineo Thick culture - Number of people manager can controlo Span of control- Term describes how narrow the focus of a job iso Work specialization - Type of departmentalization based on geographic areaso Location II. Decision Making and Problem Solving - Approach to decision making where individual is proactive and anticipates problems and takes actiono Problem seeker - Flat organizations have wider span of controlo Decentralized - Choosing issues, setting goals, designing actionso Problem solving - Evaluating and choosing actionso Decision making - Approach to decision making where individual is reactiveo Problem solver- Decision making style where low tolerance of unknown and focus on people and low data input for decision makingo Behavioral decision making style - Makes decisions based on what is felt but can’t be verbalizedo Initiative decider III. Communication - Face to face meetings that are two way and personalo Rich communication - Information filtering poor written or oral and physical distractions are examples of theseo Barriers - Direction that policies are communicated to lower levels in organizationo Chain of command - Ability to attract support from others in order to get things doneo Social capital IV. Teams and Teamwork - Team development stage, division of labor occurso Norming - Type of structure is project based self managed or problem solvedo Team structure - Optimal levels this leads to better team and organizational outputo Conflict - Five stages of team developmento Forming, storming, norming, performing and adjourning - Team development stage, Relationships are established and interpersonal testing occurso Forming - Two things to be cautious of while working with teamso Devils advocate o Loafing - Two of many examples of benefits of teamso Improves creativityo More resources for problem solving o Higher motivationo Greater commitment to tasksV. Ethics - Set of standards as to what right or wrong in ones conducto Ethics - Set of moral guidelines that facilitate a mean by which an individual can monitor their own behavioro Code of Ethics - Challenges peer pressure, provides guidelines, guidance for ambiguous situations, helps with social guidance of agency and servesinterest of agencyo Reason why we have a written code of conduct - Model of ethical behavior, based on respect and rights of peopleo Moral rights- Model of ethical behavior, delivers greatest good to the greatest numbero Utilitarian - Model of ethical behavior, treats people fairly and impartially based on ruleso