IUB SPH-R 311 - Organizational Culture (7 pages)

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SPH R 311 1nd Edition Lecture 5 Outline of Last Lecture I Planning Processes and Techniques A Why and How Managers Plan B Types of Plans Used by Managers C Planning Tools and Techniques D Implementing Plans to Achieve Results Outline of Current Lecture I Organization Culture and Change A Organizational Cultures B Multicultural Organizations C Organizational change Current Lecture I Organization culture and change A Organizational change Organizational culture the system of shared beliefs and values that guides behavior in organizations also called corporate culture Organizational culture is what you see and hear when walking around an organization as a visitor customer or employee Socialization the process through which new members learn the culture of an organization Organizational culture has two levels 1 Observable culture ones sees and hears when walking around an organization as a visitor customer employee o Found in stories heroes rituals ceremonies rites legends metaphors and symbols 2 Core culture consists of the core values or underlying assumptions and beliefs that shape and guide people s behaviors in an organization o Core values beliefs and values shared by organization members o Example of core values are integrity innovation social responsibility Value based management actively develops communicates and enacts shared values Relevance core values support key performance objectives Integrity core values are provide clear consistent ethical anchors Pervasiveness core values are understood by all members Strength core values are accepted by all members Symbolic leader uses symbols to communicate values that help create a desired organizational culture o Ever present role models for others to emulate and follow o Take all opportunities to highlight and even dramatize core values and the observable culture Workplace spirituality creates meaning and shared community among organizational members o People are able to find meaning in their work and experience a