SPH-R 311 1nd Edition Lecture 9 Outline of Last Lecture I. Communication II. Communication Barriers III. Conflict IV. Conflict Management Styles Outline of Current Lecture I. Team II. Benefits of Teams III. Five Stages of Team Development Current LectureI. Team - Team: a collection of people who regularly interact to pursue commongoals- Teamwork: process of people actively working together to accomplish common goals - Formal—committee, task force, quality circle, employee involvement - Informal—emerge from shared interests, interest groups help satisfy social needs - Self managing—emphasis on problem solving, decision making, participation and information sharing, have the authority to make decisions about how they share and complete their work II. Benefits of Teams - Taps knowledge and resources of all employees- When positive-influences attitudes and behaviors of workers - More resources for problem solving- Improved creativity - Improve decision making - Higher motivation through collective action - Greater commitment to tasks III. Five Stages of Team Development - Formingo Initial orientation o Relationships develop o Interpersonal testing - Storming o Conflict over taskso Sub-cliques may form - Normingo Division of labor o Shared rules o Cooperation - Performing o Focus on tasko Well functioning and organized at this point - Adjourning o Task completion and closure o Team
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