SPH R 311 1nd Edition Lecture 9 Outline of Last Lecture I Communication II Communication Barriers III Conflict IV Conflict Management Styles Outline of Current Lecture I Team II Benefits of Teams III Five Stages of Team Development Current Lecture I II III Team Team a collection of people who regularly interact to pursue common goals Teamwork process of people actively working together to accomplish common goals Formal committee task force quality circle employee involvement Informal emerge from shared interests interest groups help satisfy social needs Self managing emphasis on problem solving decision making participation and information sharing have the authority to make decisions about how they share and complete their work Benefits of Teams Taps knowledge and resources of all employees When positive influences attitudes and behaviors of workers More resources for problem solving Improved creativity Improve decision making Higher motivation through collective action Greater commitment to tasks Five Stages of Team Development Forming o Initial orientation o Relationships develop o Interpersonal testing Storming o Conflict over tasks o Sub cliques may form Norming o Division of labor o Shared rules o Cooperation Performing o Focus on task o Well functioning and organized at this point Adjourning o Task completion and closure o Team disbands
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