SPH-R 311 1nd Edition Lecture 1 Outline of Current Lecture I. What is Management? A. Traditional Functions of Management B. New Functions of Management II. Early Management Survival Skills Current Lecture I. What is Management? - Management: process of optimally utilizing human resources to achieve predetermined goals and objectives in the most efficient and effective way possible- Characteristics of management1. Decision making2. Problem solving3. Communication4. Motivation5. Trust6. Planning7. Teamwork- Management is an attitude and a philosophy- Management is a people job- Management is a very real desire to work with people and help them succeed- Good managers are hard to find because many managers don’t know the right approach or what to do- Five manager must haves1. Project management 2. Feedback 3. Delegate4. Motivate/engage5. Communicate- Peter Principle: employees tend to rise to their level of incompetence- Two types of management styles1. Tough guy—“It’s my way or the highway!”2. Nice guy—too nice no one takes seriously, takes advantage of - The ideal manager inspires employees to do their best A. Traditional Functions of Management - Planning: developing and formulating the course of action needed to accomplish the objectiveso Plan what needs to be doneo Who will do ito Set goalso Prepare budgetso Schedule worko Forecast demand or need- Organizing: determining what activities need to be accomplished to get the job doneo Assigning activities to employeeso Staff open positionso Develop job descriptionso Formalize communication- Directing: influencing guiding or supervising employees in their jobso Communicate why job needs to be doneo Decide on the appropriate amount of direction - Controlling: monitoring and taking corrective action when necessary o Performance appraisalo Discipline procedureso Terminationo Exit interviewsB. New Functions of Management - New work place environment o Global competition o Increasing demands for better customer service- Energizeo Get people excited and inspire to worko Create more energyo Transmitting excitement manager has about organization to employees- Empowero Allow employees to do great work o Trust- Supporto Trust and openness through out an organizationo Ask questions, voice concerns- Communicate: o Information is powero More communication not less due to increasing turbulence in the business environment - Reasons for failure as a managero Lack of concern for people as human beingso Having a limited point of view o Not being able to understand otherso Not being able to work with otherso Lacking initiativeo Lacking integrityo Indecisivenesso Not assuming responsibility II. Early management survival skills- Mastery—be good at something, contribute something of value to your employer- Networking—know people within and outside your organization- Entrepreneurship—act as if you are running your own business, spot ideas and opportunities- Love of technology—embrace it and change with what is newly available - Marketing—communicate your successes- Passion for renewal—continuing education and updating