SPH R 311 1nd Edition Lecture 1 Outline of Current Lecture I What is Management A Traditional Functions of Management B New Functions of Management II Early Management Survival Skills Current Lecture I What is Management Management process of optimally utilizing human resources to achieve predetermined goals and objectives in the most efficient and effective way possible Characteristics of management 1 Decision making 2 Problem solving 3 Communication 4 Motivation 5 Trust 6 Planning 7 Teamwork Management is an attitude and a philosophy Management is a people job Management is a very real desire to work with people and help them succeed Good managers are hard to find because many managers don t know the right approach or what to do Five manager must haves 1 Project management 2 Feedback 3 Delegate 4 Motivate engage 5 Communicate Peter Principle employees tend to rise to their level of incompetence Two types of management styles 1 Tough guy It s my way or the highway 2 Nice guy too nice no one takes seriously takes advantage of The ideal manager inspires employees to do their best A Traditional Functions of Management Planning developing and formulating the course of action needed to accomplish the objectives o Plan what needs to be done o Who will do it o Set goals o Prepare budgets o Schedule work o Forecast demand or need Organizing determining what activities need to be accomplished to get the job done o Assigning activities to employees o Staff open positions o Develop job descriptions o Formalize communication Directing influencing guiding or supervising employees in their jobs o Communicate why job needs to be done o Decide on the appropriate amount of direction Controlling monitoring and taking corrective action when necessary o Performance appraisal o Discipline procedures o Termination o Exit interviews B New Functions of Management New work place environment o Global competition o Increasing demands for better customer service Energize o Get people excited and inspire to work o Create more energy o Transmitting excitement manager has about organization to employees Empower o Allow employees to do great work o Trust Support o Trust and openness through out an organization o Ask questions voice concerns Communicate o Information is power o More communication not less due to increasing turbulence in the business environment Reasons for failure as a manager o Lack of concern for people as human beings o Having a limited point of view o Not being able to understand others o Not being able to work with others o Lacking initiative o Lacking integrity o Indecisiveness o Not assuming responsibility II Early management survival skills Mastery be good at something contribute something of value to your employer Networking know people within and outside your organization Entrepreneurship act as if you are running your own business spot ideas and opportunities Love of technology embrace it and change with what is newly available Marketing communicate your successes Passion for renewal continuing education and updating yourself