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BMGT360 Human Resources 9 3 14 Introduction WHAT IS HUMAN RESOURCES HR Talent Management How do we get the right people and what do we do with them The goal is to retain the talent Finding the talent retaining the talent SMP STRATEGIC MANAGEMENT PROCESS 1 Vision example Habitat for Humanity vision is to provide housing to everyone in the world 2 Mission mission statement to build quality housing at a fair profit in a timely matter with excellent customer satisfaction 3 Objectives 3 parts what will you do When How do you measure 4 External Analysis look for opportunities and threats opportunity is making money but threat is you don t have a real estate license to sell homes 5 Internal Analysis look for our strengths and our weaknesses 6 Strategic Choices Corporate Strategy what business should we be in Example dry cleaning business Business Strategy how do we compete Low Price Zips or Full Service 7 Corporate Strategy 8 Business Strategy 9 Implement the Strategy If it works you ll have a competitive advantage and make great returns In my own words SMP steps that you go through to plan out how to gain a competitive advantage for your business HR comes into play in step 5 Internal Analysis Once the company has decided to go into a certain area HR steps in a analyzes the talent on board and decides what changes need to be made 9 5 14 Discussion Section MANAGER INTERVIEW ASSIGNMENT Don t write more than 5 or 6 questions Summary is two pages Email her at consultspina aol com We re section 0104 9 8 14 SELF ORGANIZING SYSTEM We all stood up and Professor Spina told us to clap in unison Someone started a clap and then slowly but surely we all joined in a giant slow clap Nobody was in charge but it still worked perfectly Example we all came into the room and sat down in the same seats as last class without anybody telling us to Example driving in traffic and when to slow down stop CULTURAL DIFFERENCES Have to learn cultural differences to anticipate how to behave in different countries areas Example USA England Australia Canada all value individualism and acquiring things People primarily concerned with their own family Japan China Pakistan Singapore are all countries that value collectivism relationships and concern for others People care for all individuals that are a part of their group HRM is important in placing the right people in the right places If an individualistic USA employee is sent to a Pacific Rim country it may not work well HR MAJOR FUNCTIONS ORSTRR Looking for talent within company to address strengths and weaknesses 1 Organizational Design how should we organize our work Is there a way to match the skills of the people to the job Setting up jobs 2 Recruiting Talent finding people for the jobs 3 Selecting People choosing the right people from the candidates 4 Train Develop People make sure they know what to do Talent development 5 Reward Them tangible money intangible praise 6 Retain Them keep the good employees around Retail has very high turnover This falls into the SRP in the external internal analysis What s out there What do we have already Look outside look inside TYPICAL ORG CHART FOR LARGE COMPANY MORE THAN 150 PEOPLE HR Department Director VP SVP Manager of Employment Training Manager Benefits Manager Legal Manager Security AP at Target 9 10 14 Communication FRITO LAY CASE Frito Lay had a high turnover in RSR route sales representative RSR s hadn t had enough training and sales background Had set goals that could not be met What factors from the outside impacted Frito Lay Competitive retail environment many companies selling chips Look at pages 23 and 24 for chapter review pages chapter 1 Pages 50 and 51 for chapter 2 CHAPTER 3 LEGAL ENVIRONMENT OF HR 1964 Lyndon B Johnson elected President From Texas Pushed hard for Civil Rights Act of 1964 Title VII You can t discriminate on the basis of gender race national origin or religion TERMS AND ACRONYMS EEO equal employment opportunity Can t put ad in paper saying you want a young woman for a job EEOC equal employment opportunity commission Enforces the law ADA Americans with Disability Act Certain disabilities can t be discriminated against ADEA Age Discrimination Employment Act Anyone 40 or over is protected under the law FMLA Family Medical Leave Act You can get 12 weeks maternity leave unpaid AA Affirmative Action Gives minorities opportunities sometimes seen as reverse discrimination Sexual Harassment can t sexually harass people in the workplace Adverse Impact accidental discrimination Giving an IQ test and finding out that a certain group doesn t do as well as another A problem because you can t prove that your job requires a specific IQ score Disparate Impact discrimination on purpose We don t hire that type of person 9 12 14 Discussion Section FOR NEXT WEEK Page 208 209 Think of ourselves as top management of Starbucks Pick a country and maybe a city to expand Add citations to HW one or two 9 15 14 FUNCTIONS OF HRM Page 34 in textbook exhibit 2 2 Recruitment of Talent Org design Labor force needs Job Analysis Identify key competencies Assess incumbent employee skills Create new recruitment techniques HAWTHORNE STUDIES HR realized that their job went beyond just payroll Experiment Company made switches for telephones Experimenter took note of how many could be made per hour Went into the factory and made the place look nicer Production went up Improved working conditions improved production Went back in and took the plants away production went up again What happened It seems that when they made the conditions nicer the production went up but then when conditions got worse they kept working harder Since they knew they were being watched they worked harder Felt that the company cared enough about them to try and make it better TITLE VII Prevents discrimination based on race religion color gender and national origin Those are all protected groups Age is not a part of that group ADEA came in 1967 age discrimination employment act Anyone over the age of 40 can t be discriminated against As long as they can still do the job Rockettes in NYC some of them are very old Had to be under 30 in the olden days to be a stewardess Now flight attendants can be any age WORK Ex 3 1 page 579 Zimpher Case Read the case 1 page paper due Monday answering question 1 2nd question is on page 586 question 4 what should county do Discussion Section 9 19 14 FOR NEXT FRIDAY Manager interview due Don t forget to put into paper the email


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UMD BMGT 360 - Human Resources

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