EXAM 2 STUDY GUIDE 1 Objectives signify a general direction while goals are narrow specific and measureable 2 A program process assessment centers on the extent to which a program s services are FALSE Pg 274 It is the opposite reaching its targets pg 275 3 Randomized field experiments and quasi experiments are different because in quasi experiments assignment of individuals into treatment and control groups are not done randomly resulting in a lack of mathematical equivalence pg 278 4 Cost effectiveness analysis compares tangible and intangible program benefits through monetary terms while cost benefit analysis entails estimating the costs of achieving a specific outcome FALSE pg 282 It is the opposite 5 Which two Constitutional amendments state a government cannot seize property without due process 5TH AND 14TH Pg 186 6 Through the exercise of wide discretion street level bureaucrats essentially make policy TRUE pg 186 7 Close ended survey questions are preferable over open ended questions because Data collected can be completed more quickly and efficiently survey respondents are not compelled to search for answers Easier for evaluator to summarize organize and analyze data collected Easier for respondents reduced survey response fatigue and increases satisficing Pg 261 8 Field observations include both participants observations and nonparticipants observations 9 Stakeholders are individuals or groups that have an interest in how a program is performing TRUE pg 261 285 TRUE pg 266 10 MATCH the types of stakeholders with their description Policy makers elected officials or high level appointees of the government who determine whether a program is created Policy sponsor responsible for a programs funding Evaluator sponsor initiates or authorizes the evaluations Program manager supervises and directs day to day aspects of the program Program practitioners implement policies and administer the program Program targets direct recipients of the services provided Other related stake holders other stake holders who may have an interest in how well the program performs 11 To ensure a wide representation of related stakeholders snowball sampling can be used This is where one stakeholder refers the evaluator to another stakeholder who in turn refers the evaluator to another stakeholder and so on pg 269 EXAM 2 STUDY GUIDE 12 States lowering their benefits to avoid being attracting more welfare recipients describes Race to the bottom pg 202 13 The balanced scorecard aligns performance measures in the following Financial management internal processes learning and growth customer focus pg 245 14 Privatization occurs when a private organization works on behalf of the government while contracting out refers to the complete transfer of a government function to the private sector FALSE pg 208 It is the opposite 15 Empirical data can be collected in the following ways Surveys in depth interviews focus groups field observations experimentation and existing data pg 261 16 Competitive governmental environments should Encourage managerial innovation improve use of available information resources and also improve the public sectors competitive image pg 212 17 Voting with your feet refers to the notion that by having better benefits states are fearful that they will attract more welfare recipients False pg 209 18 As long as an evaluator takes all necessary measures to protect his or her subjects from harm informed consent is not necessary FALSE pg 282 19 Which of the following is NOT a reason why street level bureaucrats are often at the center of political controversies Appropriate scope of government functions of that level of bureaucracy Have extensive power over the lives of ordinary citizens These are controversial 20 Services that are included in shared service agreements between inter local governments Sharing personnel equipment internal services external services pg 203 21 Obstacles that impede the implementation of shared service initiatives include Opposed by Unions civil servants and tenured government employees Local residents may oppose given insufficient information about potential benefits Local community officials may fear losing total control over specific service areas pg 208 22 Privatization employing the private sector or nonprofit sector to do the work of the government Transfer of a government function to the private sector pg 208 23 Measureable objectives of a program s effectiveness and quality include all of the following Finances Quality of service Client satisfaction employee satisfaction continuous improvement pg 240 24 Performance reporting can include comparisons with the following Past years Similar jurisdictions Professionally developed standards and norms pg 241 25 Rules and Regulations have little influence on bureaucratic discretion FALSE 26 Due process is a static concept unchanged by the political climate and the ideological makeup of the Supreme Court FALSE ELASTIC pg 186 27 Potential litigants must overcome a number of barriers before a case or controversy is given consideration on the U S Supreme Court TRUE pg 194 EXAM 2 STUDY GUIDE 28 The bureaucracy has the upper hand on the executive branch for the following EOP exhibits not more than a passing interest in what the bureaucracy does and lacks specialized knowledge to effectively monitor bureaucracy EOP does not the resources to overcome bureaucratic resistance Clientelism and captivity issues still loom pg 182 29 The Iron Triangle involves which three groups Congressional committees bureaucracy and interest groups pg 184 30 Economies of scale is a principal that assumes larger organizational units are able to provide comparable service quality but at a lower cost TRUE pg 204 31 Privatization is the only solution to government inefficiency and ineffectiveness FALSE pg 210 32 In the open competition model of government service delivery government sector bidders represent an important competitive force TRUE if the word government and public sector are interchangeable but false if not pg 210 33 Ad hoc work groups perform specific tasks that are typically reserved for public organizations TRUE pg 212 34 Weaknesses in the privatization argument include Using the private sector does not ensure meaningful competition Does not always perform at the level promised Growing database of innovative and successful state and local performance improvement projects 35 Quasi independent organizations have their own revenue
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