EXAM 2 STUDY GUIDE 1 Objectives signify a general direction while goals are narrow specific and measureable FALSE 2 A program process assessment centers on the extent to which a program s services are reaching its targets 3 Randomized field experiments and quasi experiments are different because in quasi experiments assignment of individuals into treatment and control groups are not done randomly resulting in a lack of mathematical equivalence 4 Cost effectiveness analysis compares tangible and intangible program benefits through monetary terms while cost benefit analysis entails estimating the costs of achieving a specific outcome FALSE 5 Which two Constitutional amendments state a government cannot seize property without due process 5TH AND 14TH 6 Through the exercise of wide discretion street level bureaucrats essentially make policy TRUE 7 Close ended survey questions are preferable over open ended questions because Data collected can be completed more quickly and efficiently survey respondents are not compelled to search for answers Easier for evaluator to summarize organize and analyze data collected Easier for respondents reduced survey response fatigue and increases satisficing 8 Field observations include both participants observations and nonparticipants observations TRUE TRUE 9 Stakeholders are individuals or groups that have an interest in how a program is performing 10 MATCH the types of stakeholders with their description Policy makers elected officials or high level appointees of the gov who determine whether a program is created Policy sponsor responsible for a programs funding Evaluator sponsor initiates or authorizes the evaluations Program manager supervises and directs day to day aspects of the program Program practioners implement policies and administer the program Program targets direct recipients of the services provided Other related stake holders other stake holders who may have an interest in how well the program performs 11 To ensure a wide representation of related stakeholders snowball sampling can be used This is where one stakeholder refers the evaluator to another stakeholder who in turn refers the evaluator to another stakeholder and so on 12 States lowering their benefits to avoid being attracting more welfare recipients describes Race to the bottom 13 The balanced scorecard aligns performance measures in the following EXCEPT INCLUDES Financial management internal processes learning and growth customer focus 14 Privatization occurs when a private organization works on behalf of the government while contracting out refers to the complete transfer of a government function to the private sector FALSE 15 Empirical data can be collected in the following ways EXCEPT INCLUDES Surveys in depth interviews focus groups field observations experimentation and existing data 16 Competitive governmental environments should Encourage managerial innovation improve use of available information resources improve the public sectors competitive image 17 Voting with your feet refers to the notion that by having better benefits states are fearful that 18 As long as an evaluator takes all necessary measures to protect his or her subjects from harm they will attract more welfare recipients False informed consent is not necessary FALSE 19 Which of the following is NOT a reason why street level bureaucrats are often at the center of political controversies Appropriate scope of government functions of that level of bureaucracy Have extensive power over the lives of ordinary citizens 20 Services that are included in shared service agreements between inter local governments EXCEPT EXCEPT Sharing personnel equipment internal services external services 21 Obstacles that impede the implementation of shared service initiatives include Opposed by Unions civil servants and tenured government employees Local residents may oppose given insufficient information about potential benefits Local community officials may fear losing total control over specific service areas 22 Privatization employing the private sector or nonprofit sector to do the work of the government complete transfer of a government function to the private sector 23 Measureable objectives of a program s effectiveness and quality include all of the following Finances Quality of service Client satisfaction employee satisfaction continuous improvement 24 Performance reporting can include comparisons with the following EXCEPT Past years Similar jurisdictions Professionally developed standards and norms 25 Rules and Regulations have little influence on bureaucratic discretion FALSE 26 Due process is a static concept unchanged by the political climate and the ideological makeup of the Supreme Court FALSE ELASTIC CONCEPT 27 Potential litigants must overcome a number of barriers before a case or controversy is given consideration on the U S Supreme Court TRUE 28 The bureaucracy has the upper hand on the executive branch for the following EXCEPT EOP exhibits not more than a passing interest in what the bureaucracy does and lacks specialized knowledge to effectively monitor bureaucracy EOP Lacks the resources to overcome bureaucratic resistance Clientelism and captivity issues still loom 29 The Iron Triangle involves which three groups Congressional committees bureaucracy and interest groups 30 Economies of scale is a principal that assumes larger organizational units are able to provide comparable service quality but at a lower cost TRUE 31 Privatization is the only solution to government inefficiency and ineffectiveness FALSE 32 In the open competition model of government service delivery government sector bidders represent an important competitive force TRUE if the word government and public sector are interchangeable but false if not 33 Ad hoc work groups perform specific tasks that are typically reserved for public organizations TRUE 34 Weaknesses in the privatization argument include the following EXCEPT Using the private sector does not ensure meaningful competition Does not always perform at the level promised Growing database of innovative and successful state and local performance improvement projects 35 Quasi independent organizations have their own revenue sources with flexibility to raise the resources needed to accomplish specific tasks FALSE 36 Functions in a Total Quality Management environment include the following EXCEPT Customer focus upper level management commitment continuous improvement participative
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