CRM JST 271 1st Edition Lecture 9 Police Management Ch 5 I Management and Supervision a The management of police departments and supervision of police officers is central to organizational success i Directing individuals to achieve organizational goals ii Attention to leading and controlling II The Managerial Process a The chain of command separates the hierarchical levels of activities that occur in larger and smaller departments i The higher the position the greater the power authority and influence 1 Top managers 2 Middle managers 3 Lower managers 4 Rank and file personnel a What are the responsibilities of each of these levels b Do all departments have the same of levels III Classical Police Management a Max Weber s concept of bureaucracy b Principles of bureaucracy include i Specialization ii Authority and responsibility iii Unity of command iv Scalar chain v Centralization IV Behavioral Police Management a Attack on the classical approach in the early 1970 s These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute b Majority of police work is not directly related to law enforcement i Police role more broad and complex than originally thought c Change i Emphasis on worker participation and job satisfaction ii Flexible and democratic organizational model V Contemporary Police Management a Findings from behavioral research led to two new theories b System theory i All parts are related to and dependent on one another ii Change in one area will affect other areas c Contingency theory i It all depends on the particular situation ii Internal and external variables that affect department behavior VI Private Sector Influences a Total Quality Management TQM i Developed in Japan ii Quality control and continuous improvement b The 1st department to adopt this system was Madison WI i The Madison Experience 1 Changed to a quality oriented organization 2 Emphasized participation and teamwork VII Organizational Design a Concerned with the formal patterns of arrangements and relationships to link people together in order to accomplish organizational goals b A couple of organizational designs exist i Tall structure VIII Criticisms of Paramilitary Design a In a study of police compared with other city employees not exposed to paramilitary design police had i Greater problems with communication ii Greater amounts of distrust iii Lower levels of morale iv Lower levels of organizational performance b Recent research has shown preference for servant style of leadership c Emphasizes concern for the needs and welfare of organization members IX Increasing influence of police paramilitary units a Highly specialized known was PPU s have been increasingly emphasized in departments i Traditionally known as SWAT ii Function as military special operations teams iii Significant increase in call outs iv Becoming part of normal part of routine patrol work 1 How does this align with community policing efforts X Broken windows and zero tolerance policing a Broken windows theory i Based on a hypothesis that when low levels of disorder are not held in check more series types of crime are likely to follow ii Thus police should target minor problems b Zero tolerance policing i Widely adopted version of broken windows policing ii Aggressive approach to targeting minor crime XI CompStat Police Legitimacy and Procedural Justice a CompStat uses crime data to analyze crime patterns trends i Acronym for compare statistics ii Helps respond quickly with appropriate resources and strategies b Police legitimacy i The public s confidence in the police as fair and equitable ii When legitimacy is lost a loss of respect and confidence follows c Attention to procedural justice maintains legitimacy i That is treated citizens in an even handed manner d A variety of strategies to increase courteous and respectful behavior i Establish internal guidelines ii Reward professional behavior iii Only promote officers who continually behave professionally iv Disciplinary actions to show wrongful behavior will not be tolerated XII Police Goals and Organization Performance a Like any organization police departments are oriented toward the attainment of goals i Goals are defined as general statements of long term purpose b Three major influences affect development of goals i Community ii Organizational iii Individual 1 In what ways do these factors affect goals XIII Impact of Supervisory Styles on Officer Behavior a Don t worry about this XIV Measuring Police Performance a It is difficult to measure police performance i Both internal and external goals must be assessed 1 Crime and disorder measures 2 Community measures 3 Individual and team measures ii A number of measures of performance exist 1 NIBRS victim surveys arrest rates