Chapter 6 – The Multi-Cultural EnvironmentMulticulturalism – the broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different culturesDiversity – when members of a group differ form one another ……Dimensions of Diversity and Multi-CulturalismAge Distributions – average age of the U.S. workforce is increasing and will continue to do so for the next several yearsGender – females are approx. 47% of workforceThe ‘glass ceiling’ has a discriminatory effect on female managersEthnicity –….Arguments for CompetitivenessCost Argument – firms that learn to cope with diversity will generally have higher levels of productivity and lower levels of turnover and absenteeismResource Acquisition Argument – firms who manage diversity effectively will become known among women and minorities as good places to workMarketing Argument - ……..Creativity Argument – firms with diverse workforces will generally be more creative and innovative than those with less diversityProblem – Solving Argument – diverse organizations have a better pool of information from which to draw and make decisionsSystems Flexibility Argument – firms must become flexible as a way of managing a diverse workforce, causing the overall organization to be more flexible.Diversity Promotes Competitive Advantage by :Increasing ….Sources of ConflictPersonnel actions being attributed to diversity statusMisunderstood, misinterpreted, or inappropriate actions between people or groupsCultural differences in work hours, personal styles, interpersonal relations, and conflictFear, Distrust, and individual prejudicesIndividual Strategies –Understanding the nature and meaning of diversity and multi-culturalismDeveloping empathy in understanding the perspective of othersDeveloping tolerance of fundamental cultural differencesHaving a willingness to communicate and discuss diversity and multi-culturalism issuesOrganizational Approaches –Organizational Policies –Actively seek a diverse and varied workforcePositive responses to diversity problemsMission statement of commitment to diversityOrganizational Practices –Support networks, structured benefits packages, flexible working hours, and diversity in work groups and teams9.23.14 – MGMT309: Chapter 6 Chapter 6 – The Multi-Cultural Environment -Multiculturalism – the broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures-Diversity – when members of a group differ form one another ……-Dimensions of Diversity and Multi-Culturalism oAge Distributions – average age of the U.S. workforce is increasing and will continue to do so for the next several yearsoGender – females are approx. 47% of workforceThe ‘glass ceiling’ has a discriminatory effect on female managersoEthnicity – ….-Arguments for Competitiveness oCost Argument – firms that learn to cope with diversity will generally have higher levels of productivity and lower levels of turnover and absenteeismoResource Acquisition Argument – firms who manage diversity effectively will become known among women and minorities as good places to workoMarketing Argument - ……..oCreativity Argument – firms with diverse workforces will generally be more creative and innovative than those with less diversityoProblem – Solving Argument – diverse organizations have a better pool of information from which to draw and make decisionsoSystems Flexibility Argument – firms must become flexible as a way of managing a diverse workforce, causing the overall organization to be more flexible.-Diversity Promotes Competitive Advantage by :oIncreasing …. ooooo-Sources of Conflict oPersonnel actions being attributed to diversity statusoMisunderstood, misinterpreted, or inappropriate actions between people or groupsoCultural differences in work hours, personal styles, interpersonal relations, and conflictoFear, Distrust, and individual prejudices-Individual Strategies – oUnderstanding the nature and meaning of diversity and multi-culturalism oDeveloping empathy in understanding the perspective of othersoDeveloping tolerance of fundamental cultural differencesoHaving a willingness to communicate and discuss diversity and multi-culturalism issues -Organizational Approaches – oOrganizational Policies –Actively seek a diverse and varied workforcePositive responses to diversity problemsMission statement of commitment to diversity oOrganizational Practices – Support networks, structured benefits packages, flexibleworking hours, and diversity in work groups and
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