WVU COMM 306 - Final Exam Study Guide (8 pages)

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Final Exam Study Guide



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Final Exam Study Guide

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This study guide should be used as a supplement to your own notes to study for the final exam.


Pages:
8
Type:
Study Guide
School:
West Virginia University
Course:
Comm 306 - Communication-Orgnztns/Instutn
Edition:
1

Unformatted text preview:

COMM 306 1nd Edition Final Exam Study Guide Lectures 15 19 Lecture 15 November 6 What is groupthink Conformity of a group outweighs judgment as a result of too much cohesion The members quit being critical and produced little conflict due to being afraid of upsetting other group members What is constructive conflict Focus on solving problems achieving goals and strengthening relationships What are the aspects of constructive conflict allow for growth and change opportunity to resolve differences in opinion forum for unifying a group of employees enhance productivity and commitment What is destructive conflict Dysfunctional handling affecting goals decisions and relationships What are the aspects of destructive conflict negativity influenced by lack of agreement respective positions are stubbornly reinforced employees become divisive decreased productivity satisfaction and commitment Define conflict Interaction of interdependent people in opposition of goals aims and values What are the three I s of conflict 1 Interaction expression of incompatibility communicating issues 2 Interdependent employee behavior intertwined and impact others 3 Incompatible Goals contradictory ideas of organizational issues Define and describe the levels of organizational conflict 1 Interpersonal individual members perceive incompatibility involve emotional or personal differences 2 Intergroup employees perceive incompatibility with other groups 3 Interorganizational disputes between organizations involve competition for scarce resources in the same industry Define and describe the phases of organizational conflict 1 Latent potential for conflict exists influenced by interest culture and interaction history 2 Percieved one or more parties believe incompatibility exists influenced by stimulating event 3 Felt parties begin to devise managing strategies methods of approaching conflict 4 Manifest communication about conflict enactment of management strategies 5 Conflict Aftermath impact on



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