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WVU COMM 306 - Exam 1 Study Guide

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COMM 306 1nd EditionExam # 1 Study Guide Lectures: 1 - 12Lecture 1 (August 21)What are the characteristics of organizations?Collection of individuals, shared goals, role specialization, collaboration, communication, and boundariesWhat are the 5 ways organizational communication can be viewed as?Process, people, meaning, messages, and purposeWhat is the definition of organizational communication?Process of creating, exchanging, interpreting, and storing messages within a system of human interrelationshipsWhat are the 3 types of organizational communication?Business, managerial, and corporateWhat aspects contribute to the structure of organizations?Hierarchy, differentiation & specialization, formalization, and time orientationWhat aspects contribute to the culture of organizations?Artifacts, values, and assumptionsLecture 2 (August 26)What are the aspects of researching organizational communication?Hierarchy, decision-making, relationships, leadership, communicationWhat is the Peter Principle?Believe people are limited by own incompetenceWhat is the definition of a trait?Consistency in behavior making actions predictableWhat are the 3 major perspectives of organizational communication?Post-positivist, interpretive, and criticalWhat is the definition of communication competence?Try to determine how to act in a situation from own skill setLecture 3 (August 28)What was the initial approach to management?Agrarian when authority has control over dutiesWhat is the definition of a theory?Systematically related ideas used to describe, predict, explain, or control a phenomenonWhat impact did the Industrial Revolution have on management?Shift in economy from agrarian to industrial following footsteps of the military & churchWhat is the definition of a metaphor?Literary device used to compare two thingsWhat is the basis of Classical Theory?Metaphor of a machine based in a hierarchy that sees workers as part of wholeWhat is the basis of Scientific Management?Mainly concerned with profit for shareholders so focus of efficiency of workWhat is the definition of systematic soldiering?Social pressure to perform less work and keep wages where they areWhat is the definition of piecework pay?Employees are paid set wages for productionWhat is the definition of rate busting?Social pressure to not increase production at a quicker rateWhat are the elements of scientific management?Scientific design of tasks, selection and training of best workers, managers ensureworkers perform, proper remuneration, and equal division of workWhat is Fayol’s Administrative Theory?Focus on principles of structure, power, reward, and attitudeLecture 4 (September 2)What are the principles of structure?Scalar chain, unity of command, unity of direction, order, and span of controlWhat is a gang plank?Horizontal link between employees on a scalar chainWhat are the principles of power?Centralization, authority, and disciplineWhat are the principles of reward?Remuneration of personnel, equity, tenure stabilityWhat are the principles of attitude?Subordination of individual interest, initiative, and esprit de corpsWhat is the basis of Weber’s Theory of Bureaucracy?Ideal and pure organizations are formed from rules and rationalityWhat are the 3 types of authority?Tradition, charismatic, and rational-legalWhat are the 7 tenants of bureaucracy?Rules, specified sphere of competence, hierarchy, specialized training, no ownership of technology, everything is documented, and maintenance of idealLecture 5 (September 4)What is the basis of human relations theory?Metaphor of family with focus of productivity shifting emphasis from task to workerWhat are the 4 Hawthorne Studies?Illumination study, relay assembly room study, interviewing program, bank wiringroom observation studyWhat are the aspects of the Illumination Study?Determine what amount of light elicits maximum production. Results found that production increased no matter what amount of lightWhat is the Hawthorne Effect?Workers change their behavior when they know they are being watchedWhat are the aspects of the Relay Assembly Room Study?Determine how changing factors of work would influence production. Factors changed such as hours/days worked, incentives, rest, supervision, and informal talk. Results found production and satisfaction improved regardless of changes. What are the aspects of the Bank Wiring Room Observation Study?Explore the influence of peer co-workers. Results found that coworkers exert informal influence to keep production lowWhat are the aspects of the Interviewing Program?Explore supervisor communication and employee morale. Results found that the more employees are talked to about job the more they feel cared aboutWhat was the focus of McGregor’s theories?Interested in the behavior of managers toward employees. Realize managers want to predict and control employees while also tapping unrealized potentialWhat is the basis of Theory X?Based in classical management with assumptions that workers dislike work and will try to avoid it, workers must be coerced into working, and workers prefer to be directed and avoid responsibilityWhat is the basis of Theory Y?Based in human relations with assumptions that using the brain and the ability towork come naturally, workers can show direction toward work and commitment to goals,workers seek and accept responsibility, and workers are only partially being utilized for their creativityWhat is the basis of human relations approach?Focus on cultivating employee potential and believe employees need more than attentionWhat are the 4 extreme possibilities of the managerial grid?High human relations and low task management: volunteer organizationsHigh human relations and high task management: ideal organizationsLow human relations and high task management: large organizations Low human relations and low task management: family organizationsLecture 6 (September 9)What are the 4 Systems of Management according to Likert?Exploitive Authoritative, Benevolent Authoritative, Consultative, ParticipativeWhat are the 5 Points on the Blake and Mouton’s Managerial Grid?Impoverished, Country Club, Task, Moderate, and TeamWhat are the aspects of Systems Theory?Based on holistic view of organizations and their environment. Focus on how the whole is greater than its parts. What are the foundations of System Theory?Designed to deal with complexity, attempt to reduce complexity with precision, holistic view, and theory of


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