COMM 306 1nd Edition Lecture 17 Outline of Last Lecture I. Antisocial Communication BehaviorII. EmotionsOutline of Current Lecture I. Emotional Rules & MaintenanceII. DissentCurrent LectureRelational Functions of Emotion:1) Provoking: drawing emotions out of coworker2) Detecting/Anticipating: uncovering/predicting emotions of others3) Maintaining: keep relationship in desired state4) Intensifying: use emotion to progress relationships5) Forgiving: express mercy by someone who was wrongedEmotional Rules in the Organization:1) Express emotions professionally2) Express emotions to improve situations3) Express emotions to the correct people4) Express emotions to help individuals5) Avoid expressing emotion for personal gain or to hurt others 6) Expression of certain emotions is always inappropriateImportance of Managing Emotions:1) Improves task performance: tool for accomplishing tasks2) Enhances climate of organization: hospitable3) Forging relationships: bring people together and copeConsequences of Failing to Manage Emotions:1) Stress: strain on body resulting from emotional exhaustionThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.- role conflict: tasks clash- role ambiguity: task uncertainty- work load, life event, work/life conflicts2) Burnout: strain resulting from ongoing stressors- emotional exhaustion: fatigue, frustration- lack of personal accomplishment: incompetence- depersonalization: negative views of coworkersOutcomes of Burnout:- lower commitment and job satisfaction- higher blood pressureEmployee Dissent: employees express disagreement- contradictory opinions about policies and practicesClassic Perspectives of Dissent: focus on topic1) Personal Advantage: personal gain2) Principled: correct an ethical or moral concernTypes of Dissent: 1) Upward: to boss or supervisor2) Lateral: to peers3) Displaced: to non-organizational membersWhistleblowing: employees go to media with dissentIndividual Influences of Dissent:- employees predisposition and demographic characteristics- organization position, attachment, commitment, satisfaction, and identification - argumentative, verbal aggression, external locus of controlRelational Influences of Dissent: - type and nature of relationships employees possess in organizations- more upward dissent when have well developed relationships with boss- more lateral dissent when have poor relationships with bossOrganizational Influences of Dissent:- vary in extent allowing employees to dissent- culture and climate foster dissent- perception of freedom of speech leads to more upward dissent- if suppress dissent then employees only dissent clearly unethical issuesDissent Messages: 1) Direct Factual Appeals: physical evidence or personal work experiences- knowledge of organizational policies and practices2) Solution Presentations: solution to address dissent triggering issues 3) Repetition: effort to draw attention to claims4) Threatening: forceful actions to leverage responsiveness5) Resignation: give up fighting6) Circumvention: express dissent to someone higher up in