WVU COMM 306 - Emotions and Dissent (3 pages)

Previewing page 1 of 3 page document View the full content.
View Full Document

Emotions and Dissent



Previewing page 1 of actual document.

View the full content.
View Full Document
Unformatted text preview:

COMM 306 1nd Edition Lecture 17 Outline of Last Lecture I Antisocial Communication Behavior II Emotions Outline of Current Lecture I Emotional Rules Maintenance II Dissent Current Lecture Relational Functions of Emotion 1 Provoking drawing emotions out of coworker 2 Detecting Anticipating uncovering predicting emotions of others 3 Maintaining keep relationship in desired state 4 Intensifying use emotion to progress relationships 5 Forgiving express mercy by someone who was wronged Emotional Rules in the Organization 1 Express emotions professionally 2 Express emotions to improve situations 3 Express emotions to the correct people 4 Express emotions to help individuals 5 Avoid expressing emotion for personal gain or to hurt others 6 Expression of certain emotions is always inappropriate Importance of Managing Emotions 1 Improves task performance tool for accomplishing tasks 2 Enhances climate of organization hospitable 3 Forging relationships bring people together and cope Consequences of Failing to Manage Emotions 1 Stress strain on body resulting from emotional exhaustion These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute role conflict tasks clash role ambiguity task uncertainty work load life event work life conflicts 2 Burnout strain resulting from ongoing stressors emotional exhaustion fatigue frustration lack of personal accomplishment incompetence depersonalization negative views of coworkers Outcomes of Burnout lower commitment and job satisfaction higher blood pressure Employee Dissent employees express disagreement contradictory opinions about policies and practices Classic Perspectives of Dissent focus on topic 1 Personal Advantage personal gain 2 Principled correct an ethical or moral concern Types of Dissent 1 Upward to boss or supervisor 2 Lateral to peers 3 Displaced to non organizational members Whistleblowing employees go to media with dissent Individual Influences of Dissent employees predisposition and demographic characteristics organization position attachment commitment satisfaction and identification argumentative verbal aggression external locus of control Relational Influences of Dissent type and nature of relationships employees possess in organizations more upward dissent when have well developed relationships with boss more lateral dissent when have poor relationships with boss Organizational Influences of Dissent vary in extent allowing employees to dissent culture and climate foster dissent perception of freedom of speech leads to more upward dissent if suppress dissent then employees only dissent clearly unethical issues Dissent Messages 1 Direct Factual Appeals physical evidence or personal work experiences knowledge of organizational policies and practices 2 Solution Presentations solution to address dissent triggering issues 3 Repetition effort to draw attention to claims 4 Threatening forceful actions to leverage responsiveness 5 Resignation give up fighting 6 Circumvention express dissent to someone higher up in organization


View Full Document

Access the best Study Guides, Lecture Notes and Practice Exams

Loading Unlocking...
Login

Join to view Emotions and Dissent and access 3M+ class-specific study document.

or
We will never post anything without your permission.
Don't have an account?
Sign Up

Join to view Emotions and Dissent and access 3M+ class-specific study document.

or

By creating an account you agree to our Privacy Policy and Terms Of Use

Already a member?