COMM 306 1nd Edition Lecture 16 Outline of Last Lecture I. ConflictII. Levels of ConflictIII. Phases of ConflictIV. Managing ConflictV. Antisocial Communication BehaviorsOutline of Current Lecture I. Antisocial Communication BehaviorII. EmotionsCurrent LectureTypes of Antisocial Communication Behavior:1) Verbal Aggressiveness: messages to harm self-concept of others- inflict psychological harm by personal attack2) Indirect Interpersonal Aggression: harm without face-to-face contact- rumors, betrayal, prevent information flow3) Obstruction: interfere with another’s job (not cooperative)4) Deception: dishonesty (lie)Reasons for Antisocial Communication Behavior: reallocate scarce resources1) Downsizing 4) Organizational Values2) Pressure for Greater Productivity 5) Work Group Norms3) new Social Contract 6) Perceptions of UnfairnessPrevention of Antisocial Communication Behavior:Organizational Justice: perceptions of fairness- evaluations regarding appropriateness of process outcomesTypes of Organizational Justice:1) Distributive: standards, outcomes, rules2) Procedural: process used to arrive at outcome3) Interactional: procedures implementedThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.Emotions: expressed through communication- build, maintain, damage, and repair relationships- components: cognitive, feeling of action, internal feelings, external responseProcess of Emotional Expression:1) Nonverbal Cues: signs associated with affective states- appropriateness: conformity to social norms- authenticity: reveal true feelings- consistencty: pattern of emotional expression2) Words/Language: symbols used to convey emotion- emotion words: labels used for work and workers- slogans: capture essence of organization- metaphors: emotions described by comparisons3) Tactics: communication practices to achieve a goal- emotional eliciting: intentionally draw feelings- emotional regulating: altering emotions of others- emotional labels: identify & attach emotions to others- emotional transformation: change existing emotions4) Interaction Sequences: shape emotions in conversationTypes of Emotion in the Organization:1) Surface Acting: display inauthentic emotions from organizations2) Deep Acting: feel prescribed emotions from emotional memories3) Relational Emotion: express emotions to others4) Emotional Boundary Spanning: bring emotions from work to home and vise versa 5) Emotional Effects: consequences of emotion at