Chapter 1 1 According to Debra Fair Insider Perspective in Chapter 1 thinking about should be performed after thinking about the other issues a b c d e your objective the target audience the tactics your communication strategies the product 2 All of the following statements about communication are true except Establishing goals is a prerequisite to communication practices a Communication is necessary if an organization is to achieve its goals b c Competent writing and speaking skills will get you hired d Lack of competent writing and speaking skills is the number one source of dissatisfaction that employers have about their employees e Competent writing and speaking skills will help you achieve personal and social goals 3 Ideally the communication process ends with the a medium b message c stimulus feedback d e destination 4 According to the text we interpret stimuli based on all of the following except 5 Which of the following creates the need for someone to initiate communication a b c d e one s knowledge one s experience one s age one s culture one s emotions a medium b c message filter d e stimulus denotation 6 Which is an example of an internal stimulus a You read a memo from your supervisor requesting sales figures for the past five years upcoming layoffs b While photocopying reports you overhear two managers talking about c Your office is too hot because the air conditioner isn t working properly d You notice an intern pocketing money from the petty cash fund e You dream about an idea for a new commercial to promote your company s product 7 Which of the following could be a stimulus in business a b c d e a letter from a customer a phone call an invoice from a supplier a presentation in a meeting all of these 8 An example of a stimulus for communicating in business might be a b c d e a message from a supplier your awareness of the temperature in the office an absence of an employee a rumor about a potential wage freeze all of these responses 9 All of the following are examples of filters except 10 A person s unique perception of reality acts as a when interpreting a a b c d e personality culture recipient s mood communication medium individual experience nonverbal message stimulus a b medium c d e filter feedback mechanism communication process 11 Interpretation of a stimulus takes place in or at the a filter b medium c message feedback d e destination 12 Which of the following is an example of the message component of communication a b c d e a telephone call is placed information is interpreted a telephone call is received a decision is made to relay specific information to someone information is received from a report 13 The extent to which a communication effort reaches its desired goal depends directly on how well you construct the message a the medium b the filter c d the stimulus the feedback e 14 The information that is communicated is called the a stimulus filter b c message d medium e none of these a b c d e press release hand gesture e mail facial expression press conference 15 Identify an example of an oral medium 16 If you look puzzled as a coworker tries to explain the company s new sick leave policy you are a b using a nonverbal medium to filter the message adding noise to the communication environment c d e providing an internal stimulus for your audience simultaneously sending and receiving a message eliminating the feedback portion of the process 17 Which component is not required for communication to take place a feedback b medium c stimulus d message e filter 18 Which of these statements about the destination component of communication is not correct a The sender loses control once the message enters the receiver s sensory environment sensory environment b Communication may not occur even after the message enters the sender s c The receiver might perceive the message but incorrectly interpret its meaning Once the message enters the receiver s sensory environment it becomes d a filter for that person e The message is successful if it reaches its destination and the receiver interprets it as the sender intended 19 When a message you transmit reaches its destination it becomes a b c d e feedback for the receiver a stimulus for the receiver a medium for the receiver a filter for the receiver a communication channel for the receiver 20 What statement about the destination component of communication is not correct a The reader is in control once the message enters his or her sensory b environment Communication occurs once the message enters the reader s sensory environment c Even if the reader acknowledges the message the reader might not correctly d Once the message enters the reader s sensory environment it is considered a interpret the message stimulus for that person e The message is successful if it reaches its destination and the receiver interprets it as the sender intended 21 Why might oral communication be more advantageous than written communication a Oral communication provides more ways to relay your ideas to others b You can use nonverbal cues especially during presentations and staff c The audience can ask questions and receive immediate feedback d You can use pauses accents and voice tone to stress or subordinate meetings particular points all of these e 22 By definition an orderly and objective presentation of information that assists in decision making and problem solving is a b c d e a memorandum a letter a report an e mail a contract a b c d e a complaining tone a thick accent poor listening the speaker s knowledge indecisiveness 23 What causes most oral communication problems in business 24 Which of the following can oral communication not help you accomplish a b c d e combine verbal and nonverbal clues to clarify the message emphasize key points by pausing or varying your voice tone immediately respond to a receiver s request for more information respond to the receiver s questions without delay provide a permanent record of the message you are conveying 25 Which of the following is the first verbal barrier that can occur in the communication process a b c d e differences in interpretation overabstraction and ambiguity inappropriate use of expressions inadequate knowledge or vocabulary polarization 26 The literal meaning of a word is a b c d e the polarized meaning the connotative meaning the concrete meaning the abstract meaning the denotative meaning 27 Which of the following is a verbal barrier to communication a A person s body
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