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GEB 3213 Study Guide: Chapters 1-5 and 111. What are the five components of communication?a. Stimulus- An event that creates the need to communicate b. Filter- the mental process of interpreting the stimuli based on one’s knowledge, experience, and viewpoints.c. Message- the information that is communicatedd. Medium- the form of the message, whether it is oral, an e-mail, etc.e. Destination- when the message reaches its intended target; there is no guarantee that communication will successfully occur2. Identify the four common forms of verbal communication.a. Speaking- most common in business communicationb. Listening- necessary for effective oral communicationc. Writing- More difficult than speaking because you have to get your message correct the first timed. Reading- for written messages to achieve their goal, they must be read.3. What are the six major barriers to verbal communication?a. Inadequate Knowledge or Vocabularyb. Differences in Interpretationc. Language Differencesd. Inappropriate Use of Expressionsi. Slang, jargon, euphemismse. Over abstraction and Ambiguityf. Polarization4. What is the difference between slang and jargon. Give an example of each.a. Slang is an expression, often short-lived, that is identified with a specific type, or group of peoplei. “As if,” I’m going to my “crib,” I am super “stoked,” yo dawg that’s “phat,” are all examples of slangb. Jargon is technical terminology used within specialized groupsi. BRB, BTW, ROFL, LOL- are all examples of internet jargonii. Jurisdiction, plaintiff, and defendant are all examples of jargon thatwould be used by lawyers, or in the courtroom.5. Define euphemism.a. An inoffensive expression used in place of words that may offend someone, or suggest something unpleasant. i. The Academy Awards spokespeople refer to the losers in each category as “non winners”6. What is the difference between concrete and abstract words or language?a. Abstract- a word that identifies an idea or feelingi. Example- the word communicationb. Concrete- A word that identifies something that can be seen or touchedi. Example- a memorandum 7. What is the difference between connotation and denotation?a. Connotation- the subjective, emotional meaning associated with a wordi. Exampleb. Denotation- the literal, dictionary meaning of a word8. Define group think. Is group think helpful or is it counter productive? Why?a. Group think- is a barrier to communication, it is when there is too much cohesiveness. That results from an overemphasis on unityb. It is counter productive because group think stifles opposing ideas and ruins the free flow of information/communication9. What are the four major strategies for communicating across cultures?a. Maintain Formalityb. Show Respect of other culturesc. Communicate Clearly- no jargon or slang. Be specific.d. Value Diversity10. What are the four major steps in a framework for ethical decision making?a. Get the factsb. Evaluate the optionsc. Make the decisiond. Act on the decision and explain your rationale11. When evaluating the options for an ethical decision what are the four questions one should ask? a. Is it legal? b. Does it comply with company values? c. Would you want the result of this decision to happen to you? Golden Ruled. How will you feel after the decision is known?12. Define ethnocentrism. Is it useful or not? Why?a. Ethnocentrism- belief that one’s own cultural group is superior to othersb. This is not useful. This sort of attitude hinder communication, understanding, and goodwill between trading partners13. When is e-mail the preferred form of communication in business?a. When something requires a prompt dissemination or responseb. Involves mostly fact-based information where visual and non-verbal cues are not requiredc. Consists of short, simple content14. What are the important variables (three Cs) in group communication?a. Conflictb. Conformityc. Consensus15. List the five guidelines for giving constructive feedback.a. Be descriptive- give examplesb. Avoid using labelsc. Don’t exaggerated. Speak for yourselfe. Use “I” statements16. What are the six major forms of nonverbal communication?a. Body Movementb. Physical Appearancec. Voice Qualities- volume, speed, tone, pitch, and accentd. Time- whether you are early, or on time to a presentation. If you were presenting you would get there earlier than the participantse. Touch- A handshake is a friendly sign of willingness to communicate17. Name and define the four zones of spatial interactions in our culture.a. Intimate zone-From physical contact to about 18 inches; normally reserved for close, intimate interactions. Business associates infrequently enter this space unless it is briefly for a handshake or pat on the backb. Personal zone- Extends from 18 inches to about 4 feet; it is where conversations with close friends and colleagues take place, Normal talking is frequent in the personal zone.c. Social zone- from 4 to 12 feet; where most business exchanges occur, including informal business conferences and staff meetings.d. Public zone- extends from 12 feet to as far as the eye can see, and as far as the ear can hear. It is the most formal zone, and the least significant interactions occur here.18. How can one improve one’s listening skills?a. Give the speaker your undivided attention- eliminate physical distractionsb. Stay open-minded- be willing to accept new informationc. Don’t interrupt- listen, don’t try and guess what the speaker is about to sayd. Involve yourself- summarize what the speaker is saying, inside your head.19. What is the difference between listening and hearing?a. Hearing is simply perceiving sound and is a passive processb. Listening is an active process where you interpret and assign meaning to the sounds that you are hearing.20. Name several ways to improve your telephone techniquea. Always answer by the second or third ringb. Answer clearly and slowlyc. Be a good listenerd. Give your complete attention21. What are the important things to consider when planning an effective meeting? Which is first?a. The first step is always to identify your purposeb. Determine whether a meeting is necessaryc. Prepare an agendad. Decide who should attende. Determine logistics22. What are the important steps in conducting an effective meeting? a. Punctuality- always be on time!b. Follow the agendac. Leading the meeting- begin the meeting with a statement of your purpose and an overview of the


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FSU GEB 3213 - Study Guide

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