CHAPTER 1 UNDERSTANDING BUSINESS COMMUNICATION 51 According to Debra Fair Insider Perspective in Chapter 1 thinking about should be per formed after thinking about the other issues a b c d e your objective the target audience the tactics your communication strategies the product 52 All of the following statements about communication are true except Communication is necessary if an organization is to achieve its goals Establishing goals is a prerequisite to communication practices Competent writing and speaking skills will get you hired Lack of competent writing and speaking skills is the number one source of dissatisfaction that employers have about their employees Competent writing and speaking skills will help you achieve personal and social goals 53 Ideally the communication process ends with the a b c d e medium message stimulus feedback destination 54 According to the text we interpret stimuli based on all of the following except 55 Which of the following creates the need for someone to initiate communication 56 Which is an example of an internal stimulus You read a memo from your supervisor requesting sales figures for the past five years a b While photocopying reports you overhear two managers talking about upcoming layoffs c d e Your office is too hot because the air conditioner isn t working properly You notice an intern pocketing money from the petty cash fund You dream about an idea for a new commercial to promote your company s product 57 Which of the following could be a stimulus in business a b c d e a b c d e a b c d e a b c d e one s knowledge one s experience one s age one s culture one s emotions medium filter message stimulus denotation a letter from a customer a phone call an invoice from a supplier a presentation in a meeting all of these 60 A person s unique perception of reality acts as a when interpreting a stimulus 58 An example of a stimulus for communicating in business might be a message from a supplier your awareness of the temperature in the office an absence of an employee a rumor about a potential wage freeze all of these responses 59 All of the following are examples of filters except a b c d e a b c d e a b c d e personality culture recipient s mood communication medium individual experience nonverbal message medium filter feedback mechanism communication process 61 Interpretation of a stimulus takes place in or at the a b c d e filter medium message feedback destination 62 Which of the following is an example of the message component of communication a b c d e a telephone call is placed information is interpreted a telephone call is received a decision is made to relay specific information to someone information is received from a report 63 The extent to which a communication effort reaches its desired goal de pends directly on how well you construct a b c d e the message the medium the filter the stimulus the feedback 64 The information that is communicated is called the a b c d e stimulus filter message medium none of these Identify an example of an oral medium a b c d e press release hand gesture e mail facial expression press conference 65 66 If you look puzzled as a coworker tries to explain the company s new sick leave policy you are a b c d e using a nonverbal medium to filter the message adding noise to the communication environment providing an internal stimulus for your audience simultaneously sending and receiving a message eliminating the feedback portion of the process 67 Which component is not required for communication to take place feedback medium stimulus message filter cation is not correct a 68 Which of these statements about the destination component of communi The sender loses control once the message enters the receiver s sensory environment Communication may not occur even after the message enters the sender s sensory environment The receiver might perceive the message but incorrectly interpret its meaning Once the message enters the receiver s sensory environment it be comes a filter for that person The message is successful if it reaches its destination and the re ceiver interprets it as the sender intended 69 When a message you transmit reaches its destination it becomes feedback for the receiver a stimulus for the receiver a medium for the receiver a filter for the receiver a communication channel for the receiver a b c d e b c d e a b c d e 70 What statement about the destination component of communication is not correct a The reader is in control once the message enters his or her sensory environment Communication occurs once the message enters the reader s sen sory environment Even if the reader acknowledges the message the reader might not correctly interpret the message Once the message enters the reader s sensory environment it is considered a stimulus for that person The message is successful if it reaches its destination and the re ceiver interprets it as the sender intended 71 Why might oral communication be more advantageous than written com munication a Oral communication provides more ways to relay your ideas to others You can use nonverbal cues especially during presentations and staff meetings The audience can ask questions and receive immediate feedback You can use pauses accents and voice tone to stress or subordi nate particular points all of these 72 By definition an orderly and objective presentation of information that assists in decision making and problem solving is a b c d e a memorandum a letter a report an e mail a contract 73 What causes most oral communication problems in business a complaining tone a thick accent poor listening the speaker s knowledge indecisiveness b c d e b c d e a b c d e 74 Which of the following can oral communication not help you accom plish a b c d e combine verbal and nonverbal clues to clarify the message emphasize key points by pausing or varying your voice tone immediately respond to a receiver s request for more information respond to the receiver s questions without delay provide a permanent record of the message you are conveying 75 Which of the following is the first verbal barrier that can occur in the communication process a b c d e differences in interpretation overabstraction and ambiguity inappropriate use of expressions inadequate knowledge or vocabulary polarization 76 The literal meaning of a word is the polarized meaning the connotative meaning the concrete meaning the abstract meaning the denotative meaning 77 Which of the following is a verbal
View Full Document
Unlocking...