Quiz 2 Study Guide 1 Conflict good for examining gathering and evaluating different perspectives Becomes bad when debating over personalities instead of concepts Conformity good for when the group agrees how they will perform but bad when there is too much conformity and there are no new ideas up for discussion Consensus good when there are no disagreements but trying to come to a consensus every time take a lot of time and effort 2 Be specific Avoid using labels Don t exaggerate Speak for yourself Use I statements 4 Maintain formality Show respect Communicate clearly Value diversity 3 Ethnocentrism is the belief that your social group is superior to all others This causes issues and hinders communication understanding and goodwill with your trading partner 5 Get the facts what is the stake for each group Evaluate options what produces the most good does least harm Is it legal Does it agree with company values Would you want it to happen to you Golden Rule How will you feel after the decision in implemented Make the decision Act on the decision and explain your rationale
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