Quiz #2 Study Guide1. Conflict- good for examining, gathering and evaluating different perspectives.Becomes bad when debating over personalities instead of concepts. Conformity- good for when the group agrees how they will perform, but bad when there is too much conformity and there are no new ideas up for discussion Consensus- good when there are no disagreements, but trying to come to a consensus every time take a lot of time and effort2. –Be specific - Avoid using labels - Don’t exaggerate - Speak for yourself - Use “I” statements 3. Ethnocentrism is the belief that your social group is superior to all others. This causes issues and hinders communication, understanding, and goodwill with your trading partner.4. – Maintain formality - Show respect -Communicate clearly - Value diversity5. – Get the facts (what is the stake for each group?) - Evaluate options (what produces the most good/does least harm?) - Is it legal? - Does it agree with company values? - Would you want it to happen to you? (Golden Rule) - How will you feel after the decision in implemented? - Make the decision - Act on the decision and explain your
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