Midterm Exam Study Topics and Readings Spring 2014 Text readings Read your chapters closely and carefully Cardon Chapters 16 1 2 3 5 6 7 8 10 Know all chapter content Writing Topics these may overlap with chapter content in places Parallelism Correct Flying to Albany is as tiring as driving Incorrect Flying to Albany is as tiring as driving in a car add either in a plane or take away in a car Parallelism with correlatives not only but also either or neither nor both and Incorrect Either bring a salad or a pasta dish to dinner need both sides to have same content Correct Bring either a salad or a pasta dish to dinner Vague pronoun reference Correct While on a business trip to Miami I lost my brief case which contained files Incorrect While on vacation I lost my wallet and camera which ruined my vacation you don t know if it refers to the action of loosing or the wallet and camera Pronoun case This concerns Nancy and I Me Tom is much taller than I Me Someone as young as she her herself shouldn t be having back pain Tim is much stronger than they them Pronoun agreement with antecedent Incorrect My television and radio did not have its reception disrupted by the electrical storm last night television and radio is plural their not its Correct My television and radio did not have their reception disrupted by the electrical storm last night Clich s slang jargon Redundancy Clich s overused expression that lacks originality over the hill black as midnight Slang street language you guys ya ll pop coke Jargon discipline or profession language a coach talking to players doctor talking to nurse Free gift At this point in time Each and every Exactly alike Combine together Repeat again Terrible tragedy Red in color Gender neutral pronoun agreement avoiding gender bias Incorrect A good policeman knows his duty unnecessarily excludes women Correct A good police officer knows their duty Dangling phrases dangling modifiers Incorrect Having arrived late for practice a written excuse was needed who arrived late Correct Having arrived late for practice the team captain needed a written excuse Punctuation commas semicolons colons Since this policy is open to debate we though the two sided approach was the best dependent connected by independent Just remember this you may need a reference from her in the future explanation Comma splices sentence fragments and run on fused sentences Incorrect Fused sentences can be difficult to read they are really two sentences in one this is a comma splice and really needs to be two sentences Correct Bill spent all day in the library however he failed to finish his report two independent clauses joined by semicolon and conjunctive adverb Incorrect The Amish movement stems from the Mennonite church it was founded by Jacob Ammon in 1698 run on sentence two independent clauses needing a semicolon to join them Active passive voice Active The dog bit the man subject is doing the action Passive The man was bit by the dog the subject is the object Hidden see slides on conciseness verbs Incorrect Mary is the owner of six cats Correct Mary owns six cats Subordination coordination Correct Wilma says she wants to learn to speak French yet she never attends her French class coordinating conjunction Correct Even though the windows were closed the gusty wind blew into the room the dependent clause is incorporated by the subordinating clause Slides and Handouts Conciseness slides in Blackboard The Handshake and its Nonverbal Message in Blackboard Note Word Use and Apostrophes will be covered on the Final Exam BUSINESS COMMUNICATIONS MID TERM STUDY GUIDE TEXTBOOK REVIEW CHAPTER 16 EMPLOYMENT COMMUNICATIONS Resume Cover Letter Informative objective Know who your audience is and tell a story Allowed to be more than one page Parallelism in job descriptions Extra Circulars use action verbs NO fancy words complete sentences pronoun high school references Two short paragraphs Sales Pitch of yourself Solicited specific open job posting vs Non solicited want to work somewhere with no open position posted First line should be central selling point End with a call to action I look forward to you contacting me here is my Nonverbal message Handshake Appearance of hand texture dryness pressure duration Style of grip cooperative dominant wrist grasp shoulder grip Additional motions smile eye contact forward lean head tilt Oral Presentation Skills Stand up straight posture executive presence Maintain interested facial expression Seem approachable Calm voice Smiling default face Hand ONLY by side weight even on feet No fillers um like uh Abilities competence skills knowledge Attributes personal traits or characteristics Business interviews business suits professional attire STAR METHOD to convincingly respond to interview questions Situation where you created a positive outcome Tasks you were assigned as part of a process Actions you took that led to outcome Results that occurred CHAPTER 1 ESTABLISHING CREDIBILITY Credibility reputation for being trustworthy and the degree of which others believe or trust in you Establish through competence smarts Through caring interests in others community Character as a person values morals Transparency involves sharing all relevant info with stakeholders Ethics Rules of conduct or moral principles that guide individual or group behavior Business Ethics commonly accepted beliefs and principles in the business community for acceptable behavior adhering to laws safeguarding confidential info misuse of company assets avoiding conflicts of interest Unethical business behavior occurs due to ignorance unenforced not caring Corporate values those stated and lived through the company vs Personal values individuals adhere to and prioritize Post Trust Era the public overwhelmingly views businesses as operating against the public s best interests and the majority of employees view their leaders and colleagues skeptically CHAPTER 2 INTERPERSONAL COMMUNICATION Encoding process of converting meaning into messages composed of words and nonverbal signals Decoding process of interpreting messages from others into meaning Semantic noise occurs when communicators apply different meanings to the same word or phrases Physiological noise disruption due to physiological factors hearing problems illness memory loss Psychological noise interference due to attitudes ideas emotions experienced during interpersonal interactions Emotional Intelligence involves understanding emotions
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