CHAPTER 1 Understanding Business Communication 51 According to Debra Fair Insider Perspective in Chapter 1 thinking about should be performed after thinking about the other issues a b c d e your objective the target audience the tactics your communication strategies the product All of the following statements about communication are Establishing goals is a prerequisite to communication 52 true except a Communication is necessary if an organization is to achieve its goals b practices c Competent writing and speaking skills will get you hired d Lack of competent writing and speaking skills is the number one source of dissatisfaction that employers have about their employees e Competent writing and speaking skills will help you achieve personal and social goals Ideally the communication process ends with the According to the text we interpret stimuli based on all of 53 a medium message b c stimulus feedback d e destination 54 the following except a b c d e one s knowledge one s experience one s age one s culture one s emotions filter 55 Which of the following creates the need for someone to initiate communication a medium b c message stimulus d e denotation Your office is too hot because the air conditioner isn t You read a memo from your supervisor requesting sales 56 Which is an example of an internal stimulus a figures for the past five years b While photocopying reports you overhear two managers talking about upcoming layoffs c working properly d cash fund e promote your company s product You dream about an idea for a new commercial to You notice an intern pocketing money from the petty 57 Which of the following could be a stimulus in business a b c d e a letter from a customer a phone call an invoice from a supplier a presentation in a meeting all of these An example of a stimulus for communicating in business 58 might be a b c d e a message from a supplier your awareness of the temperature in the office an absence of an employee a rumor about a potential wage freeze all of these responses 59 a b c d All of the following are examples of filters except personality culture recipient s mood communication medium A person s unique perception of reality acts as a individual experience e 60 when interpreting a stimulus a b c d e nonverbal message medium filter feedback mechanism communication process 61 Interpretation of a stimulus takes place in or at the a filter b medium c message feedback d e destination 62 Which of the following is an example of the message component of communication a telephone call is placed a information is interpreted b a telephone call is received c d a decision is made to relay specific information to someone e information is received from a report The extent to which a communication effort reaches its 63 desired goal depends directly on how well you construct a b c d e the message the medium the filter the stimulus the feedback The information that is communicated is called the stimulus filter 64 a b c message d e medium none of these 65 a b c d e Identify an example of an oral medium press release hand gesture e mail facial expression press conference If you look puzzled as a coworker tries to explain the 66 company s new sick leave policy you are a b c d e using a nonverbal medium to filter the message adding noise to the communication environment providing an internal stimulus for your audience simultaneously sending and receiving a message eliminating the feedback portion of the process 67 Which component is not required for communication to take place a b c d e feedback medium stimulus message filter Communication may not occur even after the message The sender loses control once the message enters the 68 Which of these statements about the destination component of communication is not correct a receiver s sensory environment b enters the sender s sensory environment c interpret its meaning d environment it becomes a filter for that person e and the receiver interprets it as the sender intended Once the message enters the receiver s sensory The message is successful if it reaches its destination The receiver might perceive the message but incorrectly 69 When a message you transmit reaches its destination it becomes a feedback for the receiver a stimulus for the receiver a medium for the receiver a filter for the receiver a communication channel for the receiver b c d e Communication occurs once the message enters the The reader is in control once the message enters his or 70 What statement about the destination component of communication is not correct a her sensory environment b reader s sensory environment c reader might not correctly interpret the message d Once the message enters the reader s sensory environment it is considered a stimulus for that person e and the receiver interprets it as the sender intended Even if the reader acknowledges the message the The message is successful if it reaches its destination You can use nonverbal cues especially during 71 Why might oral communication be more advantageous than written communication a Oral communication provides more ways to relay your ideas to others b presentations and staff meetings c feedback d subordinate particular points e The audience can ask questions and receive immediate You can use pauses accents and voice tone to stress or all of these By definition an orderly and objective presentation of 72 information that assists in decision making and problem solving is a b c d e a memorandum a letter a report an e mail a contract 73 What causes most oral communication problems in business a b c d e a complaining tone a thick accent poor listening the speaker s knowledge indecisiveness combine verbal and nonverbal clues to clarify the emphasize key points by pausing or varying your voice 74 Which of the following can oral communication not help you accomplish a message b tone c information d e conveying respond to the receiver s questions without delay provide a permanent record of the message you are immediately respond to a receiver s request for more 75 Which of the following is the first verbal barrier that can occur in the communication process a b c d e differences in interpretation overabstraction and ambiguity inappropriate use of expressions inadequate knowledge or vocabulary polarization The literal meaning of a word is the polarized meaning the connotative meaning the concrete meaning the abstract meaning the denotative meaning 76 a b c d e A person s body language does not
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