Study Guide Final Exam Chapter 11 Making Oral Presentations 1 a b c d e Ineffective presentations suffer what types of consequences inefficient use of time vital information not communicated lost sales waste of financial resources all of these Pg 281 The costs of ineffective presentations are immense With many managers earning six figure salaries a presentation that discusses ideas incompletely and inefficiently wastes time and money Sales are lost vital information is not communicated training programs fail policies are not implemented and profits fall 2 Which of the following is not a typical purpose of most business presentations explaining a b motivating c d e reporting persuading enhancing Pg 281 Most business presentations have one of these four purposes Reporting Explaining Persuading Motivating 3 A publisher s presentation to a group of authors to describe how the publishing process works has the purpose of reporting a explaining b persuading c d motivating e lecturing Pg 281 Explaining Detailing how to carry out a procedure or how to operate a new piece of equipment 4 A presentation that brings sales representatives up to date on new products has the purpose of reporting a explaining b lecturing c d persuading e motivating Pg 281 Reporting Updating the audience on some project or event 5 a b c d e Knowing your purpose enables you to after you deliver your presentation analyze your audience understand your audience s motivations evaluate the quality of data review the quality of visual aids judge your effectiveness Pg 281 After your presentation is over your purpose provides a criterion the only important criterion by which to judge the success of your presentation the most important question remains that remains is whether you accomplished your purpose 6 7 Identify a psychological need that you should analyze when learning about the audience for an oral presentation a b c d e age organizational status attitudes education demographics Pgs 281 282 In addition to identifying demographic factors such as the size age and organizational status of your audience you need to determine the audience members level of knowledge about your topic and their psychological needs values attitudes and beliefs If you believe your listeners are likely to be hostile to you or your message your presentation will have to a b c d e include few examples to avoid overwhelming the audience be more modest downplaying your credentials use language that is familiar to the majority of the audience establish your credibility and possibly quote other experts use complex terminology to demonstrate your mastery of the material Pg 282 If for example you think your listeners will be hostile either to you personally or to your message then you may have to oversell yourself or your idea Instead of giving one or two examples you may need to give several In addition to establishing your own credibility you may need to cite other experts to bolster your case 8 Which of the following is not a recommended guideline for preparing notes for a Number the pages or index cards Use large size letters on your note cards Type the notes in all capital letters for easy reading presentation a b c d Write on only one side of the note card e Consider including notes about emphasis and pauses Pg 282 Type your notes in standard upper and lowercase letters rather than in all capitals which are more difficult to read because all the letters are the same size 9 The audience is probably the most judgmental during the of the presentation a opening b middle c ending question and answer period d e summary Pg 283 The purpose of the opening is to capture the interest of your audience and the first 90 seconds of your presentation are crucial in that regard The audience will be observing every detail about you your dress posture facial features and voice qualities as well as what you re actually saying for clues about you and your topic and they will be making preliminary judgments accordingly a b c d e a b c d e 10 Which of the following is not an effective attention getter for a business presentation quoting a well known individual joking about the bad food served before the presentation presenting a hypothetical situation to stimulate thought about the topic stating a startling fact or statistic discussing a personal experience that relates to the topic of the presentation Pg 284 Effective openings include a quotation question hypothetical situation story unusual fact or visual aid 11 Which opening sentence weakens your credibility as a speaker Give us liberty or give us death During the next hour 30 people will die in car crashes How many people feel tied to their cell phones I wish I had had more time to prepare for this presentation Today I ll cover three ways to get the most from your paycheck Pg 284 Don t apologize or make excuses for example I wish I had more time to prepare my remarks today The audience may agree with you At any rate you ll turn them off immediately and weaken your credability 12 When planning the opening of your presentation your aim is to do all of the following except capture audience interest build rapport with your listeners a b c make a good first impression on the audience d e make excuses for your lack of time or preparation introduce the topic See 11 13 A presentation that first mentions unsafe working conditions and how this contributes to high employee turnover followed by suggested remedies follows the organizational plan a b c d e criteria order of importance direct sequence chronological cause effect solution Pg 285 Cause effect solution Present the sources and consequences of some problem and then propose a solution 14 Which of the following is not credible evidence you can use to support a point in your presentation a b c d e specific examples actual experiences facts and statistics emotional language quotes from experts conditions or standards a b c d e criteria order of importance direct sequence chronological cause effect solution a b c d e criteria order of importance direct sequence chronological cause effect solution Pg 285 Support your arguments with credible evidence statistics actual experiences examples and support from expert Use objective language let the data not exaggeration or emotion persuade the audience 15 Which organizational plan is most effective to discuss various alternatives based on particular Pg 285 Criteria Introduce each criterion in turn and show how well each
View Full Document
Unlocking...