Exam 2 Study GuideChapter 3Retail Crime and Service Fraud• In sales-oriented occupations, in particular, the likelihood of theft is ___.o high• Retail businesses like corporations engage in many deceptive and illegal activities. What are some of these types of activities?o Fraudulent advertisingo Illegal pricing practiceso Sale of fraudulently represented merchandiseo Purchase and resale of stolen goods• _____- which means let the buyer beware; has traditionally regulated the relationship between buyers and sellers o Caveat Emptor• The ___is the setting where consumers purchase various types of products.o Retail system • Experts use the concept of ___ to refer to the theft of goods in the retail industry.o Shrinkage • ___are believed to be the number on shrinkage offenders.o Employees• Has employee theft increased or decreased?o Increased• What are some explanations for the increase in employee theft?o Economic changeso Richard Hollinger suggests that more workers being along in stores means that workers will have more opportunities to steal State of Florida• In the state of Florida, shoplifting leads to a ____charge and up to ____.o Misdemeanor; one year in jail• The ___of the theft will determine the severity of the punishment.o value• A Diversion program upon first offense has resulted in guaranteed ___.o dismissal (99.9% of the time) CBC video “The secret world of shoplifting”o Depressed economyo Cost a billion in U.So Organized gangs o Approx. 10%. U.S populationo 80% shoplifted once o Lose more than 40 billion a year due to shrinkageo Employees most then shop lifter o No typical profile of a shoplifter o More than 600,000 will get caught this year o Shoplifters steal for different reasons o Management is responsible for more than half of thefto Pros. Called boosters Employee Crime• _____is the unauthorized taking, control or transfer of money and/or property of the work organization by an employee during the course of employment. o Employee Theft • What are some different kinds of employee theft?o Pilfering, Chiseling, Fraud, Embezzlement • ____refers to petty thefto Pilfering• Chiseling refers to ___ or ___.o Cheating; swindling • ___is theft through misrepresentation.o Fraud• ____refers to the destruction or fraudulent appropriation of another’s money which has been entrusted to one’s care o Embezzlement• Internal Theft (Theft by employees) is thought to make up over ___% of companies losses o 50%• What are some alternative forms of employee crime?o Employees may commit sabotage Conceal their own errors To gain time off To express their contempt and anger with their work and employer• What is an example of a theft of ideas, designs and formulas?o Mark Zuckerburg and Facebook• Other types of employee theft in retail settings:o ____: Employees charge customers more than they should have. Overcharging o _____: Employees do not give customers all of their change and pocket the difference. Shortchanging o ____: Employees steal coupons and use them later. Coupon Stuffingo Credits for _____: Employees give credit for returns to collaborators. nonexistent returns o Theft of ____ and ____ Employees steal items used to produce goods in retail settings.  Production supplies and raw materials o ____: Employees steal money from an account to which they have access. Embezzlement o _____ supplies: Employees order more supplies than are needed to keep the supplies that were not needed Over-ordering o Theft of _____: Employees steal customers’ ___information. Credit card information o Theft of ____: Employees steal the items the retail setting is trying to sell.  Goods o Theft of_____: Employees take money out of the ___ Money from the cash register o ___ deals: Employees give friends and family members unauthorized discounts Sweetheart Some factors in employee theft• _____ refers mainly to basic, bulky components and toolso Company property • Property of ____- small inexpensive items like pens, pencils, nails, bolts, drill bits, etc.o Uncertain ownership• ____includes monogrammed clothing, wallets, jewelry, personal modified tools, etc. o Personal property • Research has found that employee theft is more likely to be committed by what type of individual?o More likely to be young, males, and unmarried• Research has found that employee theft is more likely to occur from ___organizationso Large• Research has found that employee ___ leads to higher rates of employee theft.o Dissatisfaction• Research has found that ____is a major determinant of employee theft. o Opportunity Those with greater access to things worth stealing are the most likely to do so • What is one of the fastest growing crimes in America?o Theft• ___ in ___ workers claimed stealing last year.o 1 in 28Employee theft in retail crime• Name some types of deceptive practices employees commit in retail crime.o Manipulation of productso Coupon stuffingo Sweetheart dealso Collection of taxes on nontaxable items (e.g. labor)o Wage theft ($ from register, goods, or credit card information)• What are some prevention strategies that have been cited as ways to limit the extent of employee theft?o Importation strategieso Internal strategieso Technological strategieso Organizational Culture Strategieso Awareness Strategies • ____ strategies: strategies that aim to import only the best types of employees, who are less likely to engage in employee theft.o Importation  Ex: background checks, drug tests, etc.…• ____ strategies: include policies and practices performed within the retail setting in an effort to prevent employee theft.o Internal  Ex: random inspections, audits, developing rules that guide returns, developing internal control policies • ____ strategies: entail the use of various forms of technology to prevent employee theft in retail settings.o Technological  Ex: use of video cameras• What has been hailed as the most effective deterrent in retail settings?o Closed-circuit television • _____ strategies: aim to promote an organizational culture that values honesty and loyalty.o Organizational culture • In the organization culture strategy supervisors are encouraged to do what?o Provide advice to employers about the organization’s cultureo Build loyalty between the employee and the employero Establish a trusting relationship between workerso Eliminate temptations• Mazur calls for the