CHAPTER 2 Contemporary Issues in Business Communication According to research what is the ideal size for small groups ve The communication barrier that results from overemphasizing unity is called groupthink Which statement correctly describes teams Personality con icts can damage a team s effectiveness Which statement about the use of team feedback is accurate Feedback is vital to improving the way teams work together Groupthink is caused by an overemphasis on unity that sti es information ow Which of the following is not a reason for a team to meet frequently Write the rst draft of the document Which of the following is not an appropriate way to manage team writing Use a data dump to cover all research gathered Which of the following is preferred wording for commenting on peer writing I was confused by this paragraph The most common problem of team writing is multiple voices Bene ts of team writing include all but seeing how each person s section ts into the collection of sections Ethnocentrism is belief in the superiority of your own culture When communicating with people from different cultures you should maintain formality show respect and speak or write clearly Which statement about communicating across cultures is correct You can convey key points more effectively by mentioning concrete examples Guidelines for communicating with people from other cultures include all except Use humor International communication can be destroyed by ethnocentrism Women and people of color accounted for what percent of the work force in 2000 70 Which statement about gender communication is correct Women tend to build better rapport than men do in communication What is the best way to communicate with a disabled person Provide reasonable accommodations without drawing more attention Which statement about gender issues in communication is correct Women tend to emphasize politeness whereas men tend to be directive in conversation Which of the following about female gender differences is not true women internalize successes All of the following statements about communicating with people with disabilities are correct except people with disabilities are protected by the Federal Disabilities Act When communicating with a person who is disabled you should not be patronizing Which of the following statements about ethics is not true There are four types of ethics According to Maxwell which of the following is not one of the reasons why people make unethical decisions We believe we are right The practice of whether to accept gifts from suppliers is an example of social ethics Which of the following statements about ethics is not true Social ethics are de ned by an organization Which of the following is not a factor in making an ethical decision Determine how much it will cost Which of the following is not a true statement about e mail Your e mail is assured privacy because it is an individual e mail address Use an e mail if a message consists of short simple content If an e mail message is typed in all capitals it is considered rude Use a written communication medium if it contains complex detailed or lengthy content The format of an e mail should adhere to all of the following except using all caps Which of the following is not true about e mail messages Skip the salutation What questions should you ask about e mails if you are new to an of ce all of these What kinds of messages are sent by e mail Are messages generally formal or informal When do employees typically check messages Does the company monitor all e mails sent over the company s server Receiving and sending text messages in real time is instant messaging
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