Chapter 1 Questions According to Debra Fair Insider Perspective in Chapter 1 thinking about should be performed after thinking about the other issues your objective All of the following statements about communication are true except Establishing goals is a prerequisite to communication practices Ideally the communication process ends with the feedback According to the text we interpret stimuli based on all of the following except one s age Which of the following creates the need for someone to initiate communication stimulus Which is an example of an internal stimulus You dream about an idea for a new commercial to promote your company s product Which of the following could be a stimulus in business all of these a letter from a customer a phone call an invoice from a supplier a presentation in a meeting An example of a stimulus for communicating in business might be all of these responses others were a message from a supplier your awareness of the temperature in the of ce an absence of an employee a rumor about a potential wage freeze All of the following are examples of lters except communication medium others were personality culture recipient s mood individual experience A person s unique perception of reality acts as a when interpreting a stimulus lter Interpretation of a stimulus takes place in or at the lter Which of the following is an example of the message component of communication a telephone call is placed The extent to which a communication effort reaches its desired goal depends directly on how well you construct the message The information that is communicated is called the message Identify an example of an oral medium press conference If you look puzzled as a coworker tries to explain the company s new sick leave policy you are simultaneously sending and receiving a message Which component is not required for communication to take place feedback Which of these statements about the destination component of communication is not correct Once the message enters the receiver s sensory environment it becomes a lter for that person When a message you transmit reaches its destination it becomes a stimulus for the receiver What statement about the destination component of communication is not correct Communication occurs once the message enters the reader s sensory environment Why might oral communication be more advantageous than written communication all of these Oral communication provides more ways to relay your ideas to others You can use nonverbal cues especially during presentations and staff meetings The audience can ask questions and receive immediate feedback You can use pauses accents and voice tone to stress or subordinate particular points By de nition an orderly and objective presentation of information that assists in decision making and problem solving is a report What causes most oral communication problems in business poor listening Which of the following can oral communication not help you accomplish provide a permanent record of the message you are conveying Which of the following is the rst verbal barrier that can occur in the communication process inadequate knowledge or vocabulary The literal meaning of a word is the denotative meaning Which of the following is a verbal barrier to communication A recipient s interpretation of a message is not the same as the sender s interpretation As if meaning in your dreams is an example of slang Your supervisor requests a report recommending which computer to install in your of ces What barrier arises if you use abbreviations like RAM and GB that the supervisor does not understand inappropriate use of expressions You will not be able to communicate effectively if your message contains words that the receiver cannot understand Which of the following best describes jargon ef cient terminology when communicating within specialized groups An example of a slang expression is stoked happy or excited Which statement about jargon is correct Pros prose is another name for jargon Which sentence does not contain slang or jargon The actor read his lines from idiot cards during the play is an inoffensive expression used in place of an expression that may offend or suggest something unpleasant A euphemism Identify the statement that contains a euphemism The research assistant was asked to submit his resignation An example of a euphemism expression is nonwinner Which of the following is an abstract word transportation Which statement contains abstract or ambiguous language The customer service department received an enormous number of complaints today Which of the following is a concrete word memorandum
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