Chapter 12 Managing Organization Design MULTIPLE CHOICE 1 Organization refers to the manner in which an organization s structural components are arranged to manage the total organization a design b structure c development d behavior e management ANS A NAT AACSB A PTS 1 MSC Type Def REF p 371 OBJ 12 1 2 Which of the following statements is NOT an accurate reflection of the relationship between organizations and organization design a Organization design is used to manage the total organization b Once an organization is designed the organization changes little c Organization design for large organizations is extremely complex compared to that for smaller organizations d Organization design is the overall pattern of the structural components that make up an organization e Organization design is influenced by many of the same factors that influence an organization s structure ANS B NAT AACSB R PTS 1 MSC Type Comp REF p 371 OBJ 12 1 3 The two universal approaches to organization design that represent the foundation of what we know about organization design are a classical and scientific b administrative and classical c bureaucratic and behavioral d bureaucratic and scientific e behavioral and administrative ANS C NAT AACSB A PTS 1 MSC Type Def REF p 372 OBJ 12 2 4 Weber viewed the bureaucratic form of organization as all of the following EXCEPT a logical b rational c efficient d personal e the one best way ANS D NAT AACSB A Chapter 12 PTS 1 MSC Type Def REF p 373 OBJ 12 2 1 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part 5 When a patient in critical condition enters the emergency room the skills of numerous people are geared toward saving the individual s life Sometimes this isn t possible and as a result the personnel look to each other for emotional support Subordinates and supervisors are close friends because they understand the emotional traumas that the others have experienced According to Weber s bureaucratic model a the ER is operating properly because business social distance is not maintained b the division of labor and job specialization would negate the ER s synergy c ER employees are more productive due to the caring environment d the contingency approach should be applied for each patient s treatment e None of these choices ANS E NAT AACSB R PTS 1 MSC Type App REF p 373 OBJ 12 2 6 Weber s guidelines for bureaucratic design include a functional departmentalization b a contingency approach to management c a human relations approach to management d a clear chain of command e All of these choices ANS D NAT AACSB A PTS 1 MSC Type Def REF p 373 OBJ 12 2 7 U S military organizations used to have a policy that required officers to eat separately and maintain some social distance from enlisted personnel The current separations are far less distinct The military is eliminating some of its organization design a bureaucratic b dynamic c administrative d scientific e behavioral ANS A NAT AACSB R PTS 1 MSC Type App REF p 373 OBJ 12 2 8 Which of the following statements does NOT describe a characteristic of Weber s bureaucracy a It tends to be rigid and inflexible b It works better in stable environments c It was the starting point for later organization design research d It created labor unions e It stated employees should be protected from arbitrary dismissal ANS D NAT AACSB A PTS 1 MSC Type Def REF p 373 OBJ 12 2 9 Employees at Sotto restaurant met at The Pottery Place to do an off site meeting and enjoy a relaxed friendly environment Which bureaucratic characteristic does this violate a Too many rules b No specialization of labor c No clear chain of command d A narrow span of management e An appropriate social distance between supervisor and subordinate ANS E Chapter 12 PTS 1 REF p 373 OBJ 12 2 2 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part NAT AACSB R MSC Type App 10 In a bureaucracy rules division of labor and hierarchies of authority a affect goal setting b restrict the flow of information c increase the number of lateral relationships d improve organizational efficiency e reduce the need to process information ANS D NAT AACSB R PTS 1 MSC Type Comp REF p 373 OBJ 12 2 11 Which of the following statements does NOT describe a shortcoming of bureaucratic organizations a With bureaucratic organizations social processes are ignored b Organizational efficiency is reduced in a bureaucratic organization c There is extensive use of division of labor in a bureaucratic organization d With bureaucratic organizations assumptions about employee loyalty are unrealistic e Bureaucratic organizations tend to be rigid and inflexible ANS B NAT AACSB R PTS 1 MSC Type Comp REF p 373 OBJ 12 2 12 A small town police force has six patrol officers two radio dispatch operators two supervisors and one police chief At any time three patrol officers one radio operator and one supervisor are on duty The police chief works from 8 a m to 5 p m Because of the size of the organization a patrol officer can expect to deal with cases of vandalism car theft shoplifting assault and battery domestic disputes broken traffic signals and auto wrecks during a typical shift Which of the following statements describes a problem that occurs because the police force does not use a bureaucratic organization design a Its organization is rigid and inflexible b Appropriate social distances are maintained c Assumptions about employee loyalty are unrealistic d Its organizational efficiency is much less than it could be e Officers must work in a dynamic environment ANS D NAT AACSB R PTS 1 MSC Type App REF p 372 OBJ 12 2 REF p 373 OBJ 12 2 13 A System 1 organization is most like a a matrix design b an organic design c a formal bureaucracy d a hybrid design e a dictatorship ANS C NAT AACSB A Chapter 12 PTS 1 MSC Type Def 3 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part 14 The behavioral model paralleled the emergence of a the classical management school b the human relations movement c quantitative management theory d the development of contingency theory e the development of systems theory ANS B NAT AACSB A PTS 1 MSC Type Def REF p 373 OBJ 12 2 15 The best known and most important behavioral approach to organization design is a Weber s