Chapter 17 Managing Leadership and Influence Processes MULTIPLE CHOICE 1 Leadership is a a process b a property c using influence to shape behavior without using force d a set of characteristics found in people who are leaders e All of these choices ANS E 2 Managers and leaders differ in a how they create an agenda b how they achieve the agenda c how they execute plans d the type of outcomes they achieve e All of these choices ANS E 3 Which of the following is an example of an individual who is leading a A person identifying detailed steps b A person delegating authority c A friend convincing you to go on a date d A person planning detailed evaluations e A person establishing time tables ANS C 4 Which of the following is NOT a type of power a Legitimate b Empathic c Coercive d Referent e Expert ANS B 5 Shavonda has made important meaningful changes in her company s operation She has a synergy b empathy c a low level of valence d power e legitimacy ANS D 6 Which of the following is a kind of power a LPC b Legitimate c Instrumental synergy d Rational persuasion Chapter 17 1 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part e Instrumental compliance ANS B 7 The form of power a person has because of the position he or she occupies in an organization is known as power a referent b rewagrd c coercive d legitimate e expert ANS D 8 Kenneth is vice president of marketing He assigns a task to a subordinate but the subordinate disregards it Kenneth has a referent power b reward power c coercive power d authority e expert power ANS D 9 If a manager gives a subordinate a job to do and the subordinate does it because it is within the normal boundaries of his job the manager has used a coercive power b legitimate power c inspirational appeal d rational persuasion e reward ANS B 10 power is created and conveyed in the organization by granting authority a Expert b Legitimate c Referent d Reward e Coercive ANS B 11 A news producer selects a reporter to cover a typical story The producer has power a referent b reward c coercive d legitimate e expert ANS D 12 The ability to control salary increases promotions praise and interesting job assignments is known as a referent power b reward power c rational persuasion Chapter 17 2 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part d directive leadership e positive reinforcement ANS B 13 What type of power do leaders have if they are able to offer or withhold inducements a b c d e Reward Coercive Legitimate Expert Referent ANS A 14 A news producer selects a reporter to cover a breaking story that will get attention and possibly lead to career advancement The producer has power a b c d e reward coercive expert referent legitimate ANS A 15 Military leaders have no control over pay or bonuses They rely on praise public recognition and evaluations for power a b c d e reward coercive expert referent legitimate ANS A 16 Punishment and avoidance procedures involve the use of power a legitimate b reward c coercive d expert e referent ANS C 17 A supervisor s use of coercion also involves the a use of distortion b use of extinction c use of positive reinforcement d loss of leadership e loss of persuasion ANS D 18 Workplace bullies use sarcasm humiliation and fear to influence others This is a form of power a expert b legitimate Chapter 17 3 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part c referent d reward e coercive ANS E 19 Jason uses reprimands fines and demotion These are forms of power a expert b legitimate c referent d reward e coercive ANS E 20 Charismatic leadership is closely linked with a legitimate power b instrumental compliance c legitimate requests d referent power e coercive power ANS D 21 The power that generally sets leaders apart from nonleaders is power a b c d e referent expert legitimate coercive reward ANS A 22 Arnold has a great sense of humor He is never mean with it He says things in such a unique way that people love being around him He has power a b c d e referent expert legitimate coercive reward ANS A 23 power is based on knowledge and expertise a Referent b Expert c Legitimate d Coercive e Reward ANS B 24 Andrea has a Ph D in organizational psychology and 15 years of consulting experience Her primary power is a referent Chapter 17 4 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part b c d e expert legitimate coercive reward ANS B 25 Jack has an electrical engineering degree and has worked with automated control systems for over ten years His coworkers who design heating and cooling systems are typically influenced by any design suggestions that he makes Jack has power a legitimate b technological c expert d referent e coercive ANS C 26 Good administrative assistants have more access to important information and the decision maker than subordinates have The administrative assistants have power a legitimate b technological c expert d referent e coercive ANS C 27 Personal and inspirational appeals are most closely related to power a coercive b reward c referent d expert e legitimate ANS C 28 Marcus dresses like his supervisor uses the same expressions and has taken up golf his boss s favorite sport Marcus s supervisor has power a coercive b reward c referent d expert e legitimate ANS C 29 The reinforcement theory of motivation is the basis for using a information distortion b legitimate requests c inspirational appeals d personal identification e instrumental compliance ANS E Chapter 17 5 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part 30 Which of the following is a way that managers can use power a Information distortion b Legitimate requests c Inspirational appeals d Personal identification e All of these choices ANS E 31 Melissa was promoted to manager based on her display of great self confidence and her intelligence The assumptions under which Melissa received her promotion are based on the usefulness of in predicting who will make a good leader a leadership behaviors b leadership traits c leadership style d leadership challenges e None of these choices ANS B 32