Chapter 2 Traditional and Contemporary Issues and Challenges MULTIPLE CHOICE 1 Which of the following statements relative to the theory and practice of management is TRUE b The value of theory is that it provides a systematic framework for management activities 2 Which of the following statements most correctly describes the early practice of management e The scientific study of management as a field of inquiry dates back to the nineteenth century 3 Which of the following historical books did not influence management e War and Peace 4 Robert Owen 1771 1858 a British industrialist recognized the importance of the human aspect of production Owen believed workers deserved all EXCEPT which of the following e A retirement plan 5 Charles Babbage emphasized the application of mathematics to production problems Thus his work was a forerunner of d operations management 6 management focuses on the work of individuals d Scientific 7 Scientific management evolved at the dawn of the twentieth century because b worker efficiency was low 8 Klaus is a plant manager for Opel automobiles It appears to him that much time and effort are being wasted He decides to analyze the workers overall task and then select and train workers for specific parts of the job so as to increase workers productivity He is applying the principles of a scientific management 9 At Toyota each task that operating employees and machines perform is carefully studied to promote maximum productivity In some cases tasks are studied using time and motion studies to standardize work methods What management approach is Toyota using b Scientific management 10 One of the most common complaints that buyers have about Internet retail is the inability of many retailers to fill orders correctly and in a timely fashion Which of the following management approaches can retailers use to improve per order efficiency b Scientific management 11 Rolf is in the business of making crowns bridges and dentures that dentists use to repair teeth It is a highly competitive business and Rolf has decided that to improve his business he needs to improve the efficiency with which he produces the dental work Which of the following management approaches would be of most help to Rolf in pursuing this goal e Scientific management Chapter 2 1 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part 12 Bill and his friends wanted to start their own house painting business It was decided that to differentiate their services from others they would break down the various jobs associated with painting landscape protection equipment preparation trim main body and clean up and each would specialize With which of the following management approaches do their actions most agree e Scientific management 13 Who among the following was NOT associated with scientific management a Mary Parker Follett 14 A manager who wants to use the principles of scientific management will a emphasize time and motion studies 15 Many large companies offer incentive pay if employees participate in wellness programs For example Rockford Acromatic Products offers 300 to employees who lower their cholesterol through lifestyle change instead of taking prescription drugs This is a form of b piecework pay system 16 The use of a Gantt chart to schedule workers duties breaks and lunches at a day care center is an application of one of the principles associated with b scientific management 17 Which of the following is NOT a technique Frederick Taylor used to enhance worker productivity c Place both workers and managers on salary to reduce friction 18 The plant manager for an electronics manufacturer is often heard saying that the way to motivate workers is to provide them with attractive wage and benefit packages What school of thought does his view reflect c Classical 19 Chester Barnard former president of New Jersey Bell Telephone Company made notable contributions to management regarding b legitimate authority 20 Bill and his friends wanted to start their own house painting business It was decided that to differentiate their services from others they would break down the various jobs associated with painting landscape protection equipment preparation trim main body and clean up and each would specialize After being in business for a couple of months they experiment with ladder placement and spray pressure to determine the most efficient painting process Which of the following management theorists would be most helpful to these entrepreneurs c Frank Gilbreth 21 Henri Fayol a French industrialist was the first to identify all EXCEPT which of the following managerial functions d Supporting 22 Which of these management pioneers developed a chart for scheduling work over a span of time d Henry Gantt 23 A Gantt chart is a e means of scheduling individual work or whole projects 24 focuses on the management of the entire firm as opposed to the jobs of individual workers c Administrative management Chapter 2 2 2011 Cengage Learning All Rights Reserved May not be scanned copied or duplicated or posted to a publicly accessible website in whole or in part 25 All of the following were primary contributors to administrative management EXCEPT d Hugo Munsterberg 26 Contributions of the classical perspective include all of the following EXCEPT b appropriate for dynamic organizations 27 Limitations of the classical perspective include all of the following EXCEPT c more appropriate for dynamic organizations 28 Contemporary organization theory has its roots in a Weber s work on bureaucracy 29 Barnard s theory on the acceptance of managerial authority states that e supervisors have no authority unless subordinates are willing to grant it to them 30 Government run healthcare in other countries requires end of life counseling The question Do you feel like a burden to your family suggests to some that ending treatment will ease the burden on the family and State It could be argued that the government sees itself as more important than the individual This example deals with one of the drawbacks to the use of the perspective of management c classical 31 Which of the following statements about the classical perspective of management is FALSE c The classical perspective of management prescribed action unique to each situation 32 Industrial psychology is the practice of applying d psychology to worker motivation and selection 33 Elton Mayo