Group Conflict Management 1 Overview Methods of managing conflict Situational considerations Conflict resolution exercise Bomb Shelter Sources of conflict Filley s Antecedents to Conflict 2 METHODS OF MANAGING CONFLICT Forcing Accommodating Avoiding Compromising Collaborating 3 FORCING Concern for Self High Assertiveness Forcing Low Assertiveness Concern for Others Low Cooperation High Cooperation Source Thomas K W Conflict and Conflict Management In Handbook of Industrial and Organizational Psychology ed M D Dunnette Chicago Rand McNally 1976 4 ACCOMMODATING Concern for Self High Assertiveness Forcing Accommodating Low Assertiveness Concern for Others Low Cooperation High Cooperation Source Thomas K W Conflict and Conflict Management In Handbook of Industrial and Organizational Psychology ed M D Dunnette Chicago Rand McNally 1976 5 AVOIDING Concern for Self High Assertiveness Low Assertiveness Forcing Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source Thomas K W Conflict and Conflict Management In Handbook of Industrial and Organizational Psychology ed M D Dunnette Chicago Rand McNally 1976 6 COMPROMISING Concern for Self High Assertiveness Low Assertiveness Forcing Compromising Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source Thomas K W Conflict and Conflict Management In Handbook of Industrial and Organizational Psychology ed M D Dunnette Chicago Rand McNally 1976 7 COLLABORATING Concern for Self High Assertiveness Low Assertiveness Forcing Collaborating Compromising Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source Thomas K W Conflict and Conflict Management In Handbook of Industrial and Organizational Psychology ed M D Dunnette Chicago Rand McNally 1976 8 THE BOMB SHELTER EXERCISE 15 people are in nuclear bomb shelter after a nuclear attack has occurred These 15 people are the only humans left alive on earth It will take two weeks for the radiation level to subside to a safe level Food and supplies can sustain seven people for two weeks The decision as to who will survive must be unanimous ONLY SEVEN PEOPLE CAN SURVIVE IN THIS SITUATION 9 1 Dr Dane African American 35 married one child Bobby no religious affiliation PhD in history college professor good health active physically enjoys politics 2 Mrs Dane White Jewish 38 BS and MS in psychology counselor in a mental health clinic good health one child Bobby active in community activities 3 Bobby Dane Mixed white and African American Jewish 10 attended special education classes for 4 years mentally retarded IQ of 70 good health enjoys pets 4 Mrs Garcia Hispanic 33 raised Catholic 9th grade education exotic dancer prostitute good health in a foster home as a child was attacked by foster father at age of 12 ran away from home returned to reformatory where she stayed until 16 has a child 3 weeks old Jean 5 Jean Garcia Three weeks old Hispanic good health nursing 10 6 Mrs Evans African American 32 Protestant BA and MA in elementary education teacher divorced with one child Mary good health outstanding teacher enjoys working with children 7 Mary Evans African American 8 Protestant 3rd grade excellent student good health 8 John Jacobs Asian 13 Protestant 8th grade honor student good health 9 Mr Newton White 26 atheist starting last year of medical school known to have homosexual tendencies good health and wears freaky clothes 10 Mrs Clark White 26 Protestant college graduate in electrical engineering married no children good health enjoys outdoors sports grew up in the inner city 11 11 Sister Mary Kathleen A white nun 35 college graduate English major middle class American and in good health 12 Mr Black White 51 Mormon high school graduate mechanic Mr Fix it married and in good health 13 Miss Harris Hispanic 21 Protestant college senior nursing major likes people good health enjoys outdoor sports 14 Father Flanagan African American 37 Catholic college seminary experience priest active in civil rights activities criticized for his liberal views good health former college athlete 15 Dr Lee Asian American 66 MD general practitioner has had two heart attacks in the past 5 years but continues to practice medicine 12 SITUATIONAL CONSIDERATIONS How important is the disputed issue How important is the relationship How large is the power gap How quickly must the parties settle the dispute 13 CONFLICT MANAGEMENT TOOL Concern for Self High Assertiveness Low Assertiveness Concern for Others Low Cooperation High Cooperation 14 CONFLICT SOURCES Personal Differences Informational Deficiencies Role Incompatibility Environmental Stress 15 Filley s Antecedents to Conflict Ambiguous jurisdictions Conflict of Interest Communications barriers Over dependency of one party Differentiation in organization Association of the parties Need for Consensus Behavior regulations Unresolved prior conflicts 16 FOUR STEPS OF CONFLICT MANAGEMENT 1 2 3 4 Diagnosing the sources of conflict and circumstances surrounding it Selecting the appropriate conflict management strategy Implementing the strategy Seeing a conflict through to successful outcome 17 Summary Methods of managing conflict Situational considerations Conflict resolution exercise Bomb Shelter Sources of conflict Filley s Antecedents to Conflict 18