Slide 1OverviewStages of Group GrowthForming FeelingsForming BehaviorsNorming FeelingsNorming BehaviorsOvercoming GroupthinkStorming FeelingsStorming BehaviorsPerforming FeelingsPerforming BehaviorsGroups vs. TeamsCharacteristics of Effective TeamsPrinciples of Effective TeamsCommunicationClarity in Team GoalsLeading Effective TeamsLeading Effective TeamsIdentifying Roles of Team MembersExercisesSummaryTeam Building1Overview•Four stages of group growth•Groups versus teams•Characteristics of effective teams•Principles of effective teams•Exercise2Stages of Group Growth32FORMINGFORMINGNORMINGNORMINGSTORMINGSTORMINGPERFORMINGPERFORMINGForming FeelingsOn one hand: On the other: - Excitement - Wariness - Anticipation - Uncertainty - Optimism - Guardedness 4Forming BehaviorsDeveloping group ties is most important •Deciding what is acceptable group behavior (norms) as well as purpose and procedures•Establishing trust•No clear focus on task or problem•Answer questions or complaints5Norming Feelings•Acceptance into the group•Cooperativeness/bonding•Conformity •Relief the group is headed in the right direction 6Norming Behaviors•Confiding in one another•Common goals•Realistic group parameters•Cohesion7Overcoming Groupthink•Keep leader opinions silent initially•Form subgroups•Bring in outside experts•Assign team critics, challengers•Allow second-chance visit of an issueBottom Line: Don’t avoid conflict – Manage it! 8Storming FeelingsConsensus turns to resistance •Individual team members•Members’ personalities•Chance for success9Storming Behaviors•Arguing, competing•Bid for power, formation of cliques•Disagreement with leader’s approach•Testing boundariesBottom line for leaders – Weathering the storm10Performing Feelings•Insightfulness towards others•Satisfaction towards the group’s progress11Performing Behaviors•Constructive self-change•Conflict management•Teamwork12Groups vs. TeamsTeams have:•Stronger sense of identification•Common goals or task•Member and task interdependence•More differentiated and specialized roles between team members13Characteristics ofEffective Teams•Defined mission, task, objective, or function •Cooperation and communication •Interdependence14Principles of Effective Teams•Trust and confidence•Delegation and empowerment•Cooperation•Participation•Respect for the individual•Clearly defined roles•Communication•Dedication and commitment•Clarity of team goals•Loyalty15CommunicationClear communicationReflects how well we pass information•Be clear, direct•Be concise•Listen actively•Avoid interrupting16Clarity in Team Goals•Everyone understands purpose and goals•No confusion or disagreement17Leading Effective Teams Leaders build credibility and do it by:•Demonstrating integrity •Being clear and consistent•Creating positive energy•Expressing understanding•Managing pros and cons•Encouraging and coaching•Sharing information1819 Leading Effective TeamsLeaders establish goals of two kinds:  SMART goals – specific, measurable, aligned, realistic, time-bound - Target-specified, but not method-specific  Everest goals – clear, compelling, and visionary and aims toward extraordinary accomplishment - Not target-specific, aims for more than the merely reachable, creates inspirationIdentifying Roles of Team MembersTeam members are often: Task facilitators Relationship buildersLeaders need both to build team effectiveness20Exercises21Summary•Four stages of group growth•Group growth behaviors•Groups versus teams•Characteristics of effective teams•Principles of effective