11INTRODUCTION TO INFORMATION SYSTEMS TECHNOLOGYBUS3500 - Abdou Illia, Spring 2007(Week 1, Thursday 1/11/2007)2LEARNING GOALS Describe major characteristics of digital world Explain difference between data an information Identify main components of information systems Describe kinds of information systems. Describe ethics and the ethical problems posed by the digital world.3Introducing Stan & BRJ Stan L. lives and works in a digital world Digital house Digital paper Portable, digital communications everywhere Stan owns BRJ Consulting Completely digital company No offices Stan and BRJ have a new client – the Bead Bar24Introducing the Bead Bar Founded in 1998 by Meredith S. Create your own bead jewelry Bead Bar provides Beads Wire String Customer designs and constructs product with Bead Bar materials and instruction Three divisions Studios – six Franchises – five Bead Bar on Board 15 full-time employees and 20 part-time $1.5M annual revenues5Data versus Information Data – raw facts Temperature – 75° F Information – facts within a given context The temperature at midnight in Times Square, NYC was 75° FI P O6The Value of Information Accuracy (Is information correct? Can we rely on it?) Timeliness (How current is the information?) Accessibility (Can the information be accessed when needed?) Engagement(Is the information capable of affecting a decision?) Application (Is the information relevant to the current context?) Rarity (Is the information previously known?)37Information Systems A set of interrelated information technologiesthat work together to collect, store, process, and distribute information Major components of information systems Hardware (physical parts of a computer or other computing devices) Software (Instructions that tell hardware what to do) Databases (Software that enables storage/retrieval of data) Networks(Computing devices that communicate with each other) PeopleInformationTechnologies89Information Systems in Organizations An organization is an administrative and functional structure applied to people working toward a specific goal. Understanding the organizations IT needs means understanding the administrative and functional structure. Hierarchical Matrix Other410Administrative Information Systems Transaction Processing Systems (TPS) Office Automation Systems (OAS) Knowledge Work Systems (KWS) Management Information Systems (MIS) Decision Support Systems (DSS) Executive Information Systems (EIS) InterOrganizational Systems (IOS)11Functional Information Systems Finance and Accounting Systems Marketing and Sales Systems Manufacturing and Operations Systems Human Resources Management Systems12Types of Information SystemsUse complex analytical toolsE.g: Sensitivity analysis, SimulationNon-routine semi-structured tasksMiddle managersDSSE.g.: Expert systemsSpecialized jobsKnowledge workersKWSProcess internal data to produce reports, graphs…Routine structured tasksMiddle managersMISUse both internal & external source of dataNon-routine tasks, Strategic planningTop executivesEISPrimarily used to process internal dataRoutine day-to-day transactionsOperational-level employeesTPSE.g.: Word processingOffice workOffice workersOASOther CharacteristicsType of Tasks supportedMain targeted usersSystemSystems that support all administrative levels and all functional areas.ERPProvide information links between companies. E.g.: Electronic Data Interchange (EDI) systems for order processing.IOS513Interaction of Administrative and Functional IS14Working in the Digital World The digital world caused major changes in business and in the ways individuals work. Creation of knowledge workers People who create new knowledge or modify existing knowledge Mental not physical Advanced education College degree Professional certifications – MCSA Telecommuting – working from home or other remote location15Ethics in the Digital World Ethics A set of principles of right conduct The rules or standards governing the conduct of a person or the members of a profession Ethical is not always the same as legal. Ethics in the digital world are confusing. Legal system has not kept pace with the technology developments.616Major Ethical Issues in the Digital World Privacy Identify theft Sale of confidential personal information Intellectual Property Old Napster Freedom of Speech17Bead Bar: Exercise 11. Visit the U.S. Patent and Trademark Office Web site at www.uspto.gov. Using the Basic Form Search, research the availability of the Bead Bar trademark. How many trademarks that include the name Bead Bar are currently registered or are in process at the U.S. Patent and Trademark Office? Check the status of one of the trademarks that appeared called NANTUCKET BEADBAR and mention its current status and filling date. For the Bead Bar company described in your textbook, search for a trademark not registered or being process with the U.S. Patent and Trademark Office. What available trademark did you find?18Summary Questions17-196) What is the difference between a knowledge worker and a data worker?13,175) Students, Engineers, Lawyers, and doctors are all examples of knowledge workers. T F12133) What is the difference between Transaction Processing Systems (TPS) and Decision Support Systems (DSS) in terms of their targeted users?792) List/Explain main components of an information system12134) What is the difference between Transaction Processing Systems (TPS) and Executive Information Systems (EIS) in terms of the kind of tasks they address?197) What does ethics mean?581) Distinguish between Data and InformationNotesMalaga719Summary Questions (cont.) Given the illustration above, what could be an information?a) Rate = $10/hourb) Mrs. Johnson’s weekly salary is $450c) WS = 10 * 45 The accuracy of an information could be affected by the accuracy of the input data? T FI P ORate = $10/hourHours = 45Mrs. Johnson’s weekly salary is $450.WS = numeric variableWS = 10 * 4520Information system vs. Information TechnologyInformation SystemInformation TechnologiesHardware