MGT 305 1st Edition Lecture 7 Outline of Last Lecture I Predictors of job satisfaction II Outcomes of job satisfaction III Organizational Commitment Outline of Current Lecture I Hollen s Job Satisfaction Model II Individual Differences at Work A Intelligence B Personality i The Big Five C Emotions Emotional Intelligence D Perception E Personality and Biases Current Lecture Chapter 15 Understanding Individual Behavior Impacting Employee Attitudes Hollen s Job Satisfaction Personality Fit with career job and organization Characteristics of job work How you are treated my manager co workers Pay and rewards General guidelines for improving employee attitudes Measure and be aware of employee attitude Seek information to understand underlying causes Individual Differences and Work Intelligence The ability to understand complex ideas to adapt effectively to the environment to learn from experience to engage in various forms of reasoning to overcome obstacles by taking thought o Emphasis on adaptability The single best predictor of job performance across all jobs Personality Unique combination of emotional thought and behavioral patterns that affect how a person reacts to situations and interacts with others Measurable treats o Myers Briggs type indicator Judged on reliability and validity Very little evidence not consistent Doesn t predict outcomes we are interested in o The Big Five Openness to experience Conscientiousness Extraversion introversion Agreeableness Neuroticism emotional ability Emotions and Emotional Intelligence Reality of emotions people are quasi rational being and group organization processes are not emotion free Emotions unavoidable and necessary for effective organizations Emotional intelligence Self awareness Self management Self motivation Empathy Social skills Perception Actual reality is of secondary importance to perceived reality when it comes to understanding other s behavior Factors that shape and distort our perception o Perceiver target situation Attribution theory o Fundamental attribution error o Self serving bias Internal and external attributions Internal I worked hard so I did good External her questions sucked not enough time o Assumed similarity the like me effect o Stereotyping o Halo effect overall impression of company impacts thoughts about company s characteristics Personality and Biases Beware of your biases Not everyone is like you Not all people from the same group are the same Just because someone is attractive smart doesn t mean they re a good person Sample behavior at different times from different situations o Hold off on first impressions keep an open mind