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Chapter 9Human Resource Management1. Strategic human resource managementa. Human Resource Managementb. Social capital/human capitalc. Job analysis/specification/description/human resource inventoryd. The Strategic HRM Processe. Understanding Current Employee Needsf. Predicting Future Employee Needs2. Recruitment and Selectiona. Internal and External Recruiting: Advantages and Disadvantagesb. Which External Recruiting Methods Work Best?c. Selection: How to Choose the Best Person for the Jobd. Interviewing: Unstructurede. Interviewing: Structuredf. Realistic job preview3. Orientation, Learning, and Developmenta. Types of Learning and Developmentb. Orientation and onboarding4. Incentives/ Promotion/Benefitsa. Legal Requirements of HRMb. Legal: Compensation and Benefitsc. Legal: Health and Safetyd. Legal: Equal Employment Opportunitye. Workplace Discriminationf. Affirmative Actiong. Sexual Harassmenth. Bullying5. performance appraisal2. Group and Team Typesa. Define and recognize the types, teams and groups used in organizations.b. What are the advantages of each team type?c. Difference between team and group3. Five Stage Model of Group Development (Tuckman)a. Know the stages in orderb. Recognize the characteristics that define each stagec. Remember the Lord of the ring Video Examples to better recognize each step4. Norms and Conformitya. Be able to recognize an example of a team enforcing norms on its membersb. Team Rolesc. Team Norms5. Groupthinka. Know the symptoms of groupthink, be able to recognize an example of group-think occurringb. Understand how the enabling conditions make groupthink more likelyc. Be able to list and understand the remedies for groupthinka. Conflict Types and Managementb. Be able to list and recognize the five techniques to handle conflictc. Know different types and levels of conflict and how they affect performanceChapter 5Planning 1. Planning and Strategya. Planning, Strategy and Strategic Managementb. Planning: Coping with Uncertaintyc. Strategy: Setting Long-Term Directiond. Strategic Managemente. Why Are Planning and Strategic Management Important?f. Planning and Strategic Managementg. Providing Direction and Momentumh. Encouraging New Ideasi. Developing a Sustainable Competitive Advantagej. Mission, Vision, and Value Statements2. Fundamentals of Planninga. Three Types of Planning for Three Levels of Management3. Goals &Plansa. Long-Term and Short-Term Goalsb. The Operating Plan and Action Planc. Standing Plans and Single-Use Plans4. Promoting Consistencies in Goals: SMART Goals, Management by Objectives, and Goal Cascadinga. SMART Goalsb. Relationship Between Goal Difficulty and Performancec. Management by Objectives: The Four-Step Process for Motivating Employeesd. Three Types of Objectives Used in MBOe. Cascading Goals: Making Lower-Level Goals Align with Top Goalsf. The Importance of Deadlines5. The Planning/Control Cycle6.Chapter 8Culture and Structure1. Aligning Strategy, Culture, and Structure- How to Stand Out in a New Job: Fitting into an Organization’s Culture in the First 60 Days- Southwest Airline Video Case- Organizational Culture: The Shared Assumptions That Affect How Work Gets Done- Drivers and Flow of Organizational Culture- Organizational Structure: Who Reports to Whom and Who Does What2. What Kind of Organizational Culture Will You Be Operating In?- Three levels of Organizational Culture- Four Types of Organizational Culture- Competing Values Framework- The Importance of Culture3. What Does It Mean to “Fit” Anticipating a Job Interview- How do employees learn culture?4. Organizational Structure- The Organization: Three Types- The Organization Chart- Strong Organization Culture Vs Weak Organizational Culture- Common Elements of an Organization by Edgar Schein- Common Elements of an Organization: Three more elements5. Basic Types of Organizational Structures- Organizational Design- Simple Structure- Functional Structure- Divisional Structure- Structure- The Horizontal DesignChapter 9Human Resource Management1. Strategic human resource managementa. Human Resource Managementb. Social capital/human capitalc. Job analysis/specification/description/human resource inventoryd. The Strategic HRM Processe. Understanding Current Employee Needsf. Predicting Future Employee Needs2. Recruitment and Selectiona. Internal and External Recruiting: Advantages and Disadvantagesb. Which External Recruiting Methods Work Best?c. Selection: How to Choose the Best Person for the Jobd. Interviewing: Unstructurede. Interviewing: Structuredf. Realistic job preview3. Orientation, Learning, and Developmenta. Types of Learning and Developmentb. Orientation and onboarding4. Incentives/ Promotion/Benefitsa. Legal Requirements of HRMb. Legal: Compensation and Benefitsc. Legal: Health and Safetyd. Legal: Equal Employment Opportunitye. Workplace Discriminationf. Affirmative Actiong. Sexual Harassmenth. Bullying5. performance appraisala. Different types of Performance Appraisalb. Who Should Make Performance Appraisals?c. Forced Ranking: Grading on a Curved. Effective Performance FeedbackChapter 13Groups and Teams2. Group and Team Typesa. Define and recognize the types, teams and groups used in organizations. b. What are the advantages of each team type?c. Difference between team and group3. Five Stage Model of Group Development (Tuckman)a. Know the stages in order b. Recognize the characteristics that define each stagec. Remember the Lord of the ring Video Examples to better recognize each step4. Norms and Conformitya. Be able to recognize an example of a team enforcing norms on its membersb. Team Rolesc. Team Norms5. Groupthinka. Know the symptoms of groupthink, be able to recognize an example of group-think occurringb. Understand how the enabling conditions make groupthink more likelyc. Be able to list and understand the remedies for groupthinka. Conflict Types and Managementb. Be able to list and recognize the five techniques to handle conflictc. Know different types and levels of conflict and how they affect performanced. Relationship Between Intensity of Conflict and Performance


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