Organizational CommunicationFormalityFormal: defined by organizational structureYour boss, coworkersInformal: Not defined by organizational structureSomeone in another department that you want to talk toGrapevine: from other’sQuicker communication, can reach more peopleMessage can be skewed, miscommunicatedDirectionDownward communication- flows downward through org.; from top to bottomMeetings with all levels of employee that communicate goals, say where the org is in terms of these goalsUpward communication-gain employee insight/suggestionsLateral- communication among same departmentsDiagonal- crosses organizational level and departmentsWorkplace design and communicationShould support four types of employee workFocused workCollaborationLearningResearching things their unclear on, picking up a new skill, comparing to other casesSocializationTwo common design elements:Open workplacesBetter monitoring, more face to face interaction, easier to talk to others and ask questionsAdjustable work arrangementsExample: CiscoUsed to have employees in cubicles, managers/higher level in offices, resulted in great financial savingsTends: Leadership as a conversationOld model vs new modelIntimacy: how leaders relate to their employeesOld: very professional, formal top down processNew: more personal, values individuality, more direct contactInteractivity: how leaders use communication channelsTalking with employees, not at them; soliciting input rather than just broadcasting infoInclusion: how leaders develop org. contentIntentionality: how leaders convey strategyTrends: Communication and technologyAdvantages: flexible and effectiveDisadvantages:Lack of personal interactionLegal and security issuesPrivacy and the internetYour employer can access your work email at anytime without any particular reason, and these emails can be used in court against you.Facebook, Twitter, LinkedIn- fair game?Nothing online is privateMGT 305 1nd Edition Lecture 15 Outline of Last Lecture I. Components of CommunicationII. Barriers to Effective CommunicationIII. Communication for Crucial ConversationsOutline of Current Lecture I. Organizational Communicationa. Formalityb. DirectionII. Workplace Design and CommunicationIII. Trends: Leadership as a ConversationIV. Privacy and the InternetCurrent Lecture Organizational Communication- Formalityo Formal: defined by organizational structure Your boss, coworkerso Informal: Not defined by organizational structure Someone in another department that you want to talk too Grapevine: from other’s Quicker communication, can reach more people Message can be skewed, miscommunicated- Directiono Downward communication- flows downward through org.; from top to bottomThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute. Meetings with all levels of employee that communicate goals, say where the org is in terms of these goalso Upward communication-gain employee insight/suggestionso Lateral- communication among same departmentso Diagonal- crosses organizational level and departments Workplace design and communication- Should support four types of employee worko Focused worko Collaborationo Learning Researching things their unclear on, picking up a new skill, comparing to other caseso Socialization- Two common design elements:o Open workplaces Better monitoring, more face to face interaction, easier to talk to others and ask questionso Adjustable work arrangements- Example: Ciscoo Used to have employees in cubicles, managers/higher level in offices, resulted in great financial savings Tends: Leadership as a conversation- Old model vs new modelo Intimacy: how leaders relate to their employees Old: very professional, formal top down process New: more personal, values individuality, more direct contacto Interactivity: how leaders use communication channels Talking with employees, not at them; soliciting input rather than just broadcasting infoo Inclusion: how leaders develop org. contento Intentionality: how leaders convey strategyTrends: Communication and technology- Advantages: flexible and effective- Disadvantages: o Lack of personal interactiono Legal and security issuesPrivacy and the internet- Your employer can access your work email at anytime without any particular reason, and these emails can be used in court against you.- Facebook, Twitter, LinkedIn- fair game?- Nothing online is