Situational Leadership 1 Overview Task and relationship behaviors Leadership variables Situational Leadership Model Case study optional Exercise 2 SUCCESSFUL LEADERSHIP The leader is one who mobilizes others toward a goal shared by leaders and followers Gary Wills Certain Trumpets The Call of Leaders The task of leadership is not to put greatness into people but to elicit it for the greatness is there already John Buchan 3 Task and Relationship Behaviors 4 Task Behavior Involves Clearly telling people What to do How to do it Where to do it When to do it Closely supervising performance 5 Relationship Behavior Involves Listening to people Providing support and encouragement Facilitating involvement in problem solving and decision making 6 Leadership Variables 7 Leadership Variables Leader Follower Boss Associates Peers 8 Leadership Variables Organization Job demands Time 9 Interim Summary Task Relationship behavior Leadership variables 10 High THE FOUR LEADERSHIP STYLES R E L A T I O N S H I P B E H A V I O R High Relationship Low Task Behavior S3 S2 S4 S1 Low Relationship Low Task Behavior Low PROGRESSION TOWARD PERFORMANCE READINESS High Task High Relationship Behavior High Task Low Relationship Behavior TASK BEHAVIOR High FOLLOWERS R4 High R3 R2 Moderate R1 Low 11 Individual Performance Readiness Ability Knowledge Skills Experience Willingness Confidence Commitment Motivation 12 Levels of Performance Readiness R1 Unable and insecure or unwilling R2 Unable but confident or willing R3 Able but insecure or unwilling R4 Able confident and willing ready to achieve 13 Levels of Performance Readiness R1 Unable and Insecure or Unwilling 14 Levels of Performance Readiness R2 Unable but Confident or Willing 15 Levels of Performance Readiness R3 Able but Insecure or Unwilling 16 Levels of Performance Readiness R4 Able Confident and Willing Ready to Achieve 17 Performance Readiness R1 Unable Insecure or Unwilling R2 Unable but Confident R3 Able but Insecure or Unwilling R4 Able and Confident Willing and Ready to Achieve 18 Performance Readiness Transition from R1 R2 to R3 R4 Transforms performance from leader directed to self directed Causes range of emotions Transition between each level Challenges leader s timing in employing confidence building techniques Is Not Linear leader may have to react to several performance levels simultaneously 19 High THE FOUR LEADERSHIP STYLES R E L A T I O N S H I P B E H A V I O R High Relationship Low Task Behavior S3 S2 S4 S1 Low Relationship Low Task Behavior Low PROGRESSION TOWARD PERFORMANCE READINESS High Task High Relationship Behavior High Task Low Relationship Behavior TASK BEHAVIOR High FOLLOWERS R4 High R3 R2 Moderate R1 Low 20 Telling High task low relationship oriented One way communication Leader solves problems makes all key decisions Leader directs then guides roles of followers as they progress 21 High THE FOUR LEADERSHIP STYLES R E L A T I O N S H I P B E H A V I O R High Relationship Low Task Behavior S3 S2 S4 S1 Low Relationship Low Task Behavior Low PROGRESSION TOWARD PERFORMANCE READINESS High Task High Relationship Behavior High Task Low Relationship Behavior TASK BEHAVIOR High FOLLOWERS R4 High R3 R2 Moderate R1 Low 22 Selling High task high relationship oriented Two way communications opened Leader hears followers suggestions ideas and opinions Leader maintains control over decision making but employs persuasion and explains actions 23 21 High THE FOUR LEADERSHIP STYLES R E L A T I O N S H I P B E H A V I O R High Relationship Low Task Behavior S3 S2 S4 S1 Low Relationship Low Task Behavior Low PROGRESSION TOWARD PERFORMANCE READINESS High Task High Relationship Behavior High Task Low Relationship Behavior TASK BEHAVIOR High FOLLOWERS R4 High R3 R2 Moderate R1 Low 24 Participating High relationship low task behavior Focus of control shifts to follower Follower has ability and knowledge to do a task Leader actively listens builds confidence 25 23 High THE FOUR LEADERSHIP STYLES R E L A T I O N S H I P B E H A V I O R High Relationship Low Task Behavior S3 S2 S4 S1 Low Relationship Low Task Behavior Low PROGRESSION TOWARD PERFORMANCE READINESS High Task High Relationship Behavior High Task Low Relationship Behavior TASK BEHAVIOR High FOLLOWERS R4 High R3 R2 Moderate R1 Low 26 Delegating Low task low relationship style Followers make key decisions implement Leader Gets updates from followers Offers resource support Delegates tasks judiciously Encourages risk taking and independent thought 27 High THE FOUR LEADERSHIP STYLES R E L A T I O N S H I P B E H A V I O R High Relationship Low Task Behavior S3 S2 S4 S1 Low Relationship Low Task Behavior Low PROGRESSION TOWARD PERFORMANCE READINESS High Task High Relationship Behavior High Task Low Relationship Behavior TASK BEHAVIOR High FOLLOWERS R4 High R3 R2 Moderate R1 Low 28 Applying Proper Leadership Styles What do you want to accomplish What is the group s performance level What leadership action should you take What is the result of your leader style Do you need to follow up 29 Leader Style How to Act Task Behaviors Relationship Behaviors Set Goals Organize Set Timelines Direct Give Support Communicate Facilitate Actively Listen Control Provide Feedback 30 Summary Task and relationship behaviors Leadership variables Situational Leadership Model Case study optional Exercise 31 Situational Leadership Is The interplay of direction guidance persuasion explanation problem solving encouragement and delegation along with flexibility in adjusting actions to maximize individual or unit performance readiness 32