KIN 464 Exam 1 Study Guide Lectures 1 3 Lecture 1 Sport Management Sport A competitive activity utilizing specialized equipment and facilities that is of athletic or recreational nature Management achieving objectives by utilizing human resources in the most efficient way possible Planning setting goals and objectives in behavioral or objective terms and then developing a method of achieving them Organizing create efficiency of effort through people to reach objectives Implementing putting the plans into action Controlling the performance on schedule according to the plan Pioneers of Management individuals who began the modern management movement and had lasting influence on the practice of management today F W Taylor known as the father of scientific management he was a time an motion expert who did studies to develop uniform standards of work Henri Fayol Defined the 14 Priciples of Management Division of Work specialization the object is to produce more and higher quality work with the same amount of effort Authority and responsibility Authority the right to give orders and the power to demand obedience Responsibility what comes with authority Discipline training to ensure order and obedience Unity of Command employees should receive orders from one superior only Unity of Direction all effort from everyone in the organization should be focused on the same objective Subordination of Individual Interest to General Interest the interests of one employee should not be more important than the interests of the organization as a whole Remuneration of Personnel all rewards wages etc should be fair and reasonable Centralization Decentralization Decentralization increasing the importance of the subordinate s role Centralization to reduce the importance of the subordinate s role Scalar Chain Fayol treats authority as links in a chain there is a bridge between levels of subordinates allowing them to communicate known as Fayol s gang plank Order there must be an appointed place for every employee and every employee should be in his her appointed place Equity fairness resulting from a combination of kindness and justice that leads to loyalty Stability of Tenure of Personnel required for a successful firm Initiative doing something without being asked Espirit de Corps there is strength in unity and harmony G Elton Mayo said every manager should be concerned with personnel and human relations This marked the beginning of the Human Relations Movement Traditional Scientific Management shop management orientation dedicated to reducing waste and improving efficiency Behavioral Management Thought concentrates on personnel and their needs and morale uses social sciences Basic Process functions of a manager are universal Quantitative Management Science stresses logic and objectivity in making decisions Synergistic using resources so effectively that the value of the result is greater than the cost of the resources used Lecture 2 Management Environment Management Environment the sum of all the social cultural economic and physical factors that influence the lifestyle of an individual organization or community social cultural economic and physical are all factors that influence a manager Occupational Safety and Health Act imposed safety and protection guidelines and increased complexity for managers by government intervention Globalization expansion of markets internationally Consumerism Better educated consumers demand higher quality goods and satisfaction of complaints Demographics statistical study of human population with emphasis on size and density distribution and vital statistics Diversity differences among people in a population ex gender age culture sexual orientation etc Ethics generally considered to be a set of moral values and or principles Ethical Behavior goes beyond what is legally correct and adds the behavior degree of social responsibility Deontology theory of moral obligation to do absolutely no harm to anyone at all Teleology the end justifies the means balancing sacrifice with the greater good Social Responsibility the duty of the business to promote and act in the best interest of the welfare of society A manager s ability to act is limited by what Internal and External constraints o Internal Organizational Documents Limited Resources Organizational Guidelines Custom Long Established Practices o External Legal and Political Considerations Constraints imposed by the public Actions of Competitors Effect of Labor Unions Society s Effect The Economy What are the two most prominent topics in management today Ethics Social Responsibility Managers must balance Achieving objectives Maintaining the internal system Adapting to the environment What is involved in making ethical decisions Utility does it optimize benefits Rights does it respect the rights of those involved Justice is it fair Intent is there no prejudice Principles to Guide Decision making toward better ethics Tell the truth Maximize well being of owners within the law Balance interest of stakeholders Achieve most social good you can Follow standard business practices Keep contractual and promissory obligations Treat employees with dignity and respect What are management s most important social responsibilities Provide safe products Provide a safe and healthy environment Protect the physical environment Provide equal opportunities Obey the spirit and letter of laws be ethical Provide public service programs Lecture 3 Planning Futuristic Nature of Planning you cannot foresee or control all variables that affect the plans Strategic Plans developed to achieve the broadest objective used by the senior management for long run goals Tactical Plans represent operational objectives needed to be achieved in order to reach strategic goals used by middle management Operational Goals achieving operational objectives is part of the effort to reach tactical goals used by lower management for short term goals Management by Objectives MBO a popular decision making aid that converts organizational objectives into group and individual objectives to more effectively implement plans Gantt Chart a graphical representation of the duration of tasks against the progression of time used as a visual control chart Organizational Guidelines anything managers introduce to influence the behavior of personnel working to achieve objectives Sometimes referred to as Red tape Procedures series of steps taken in order to achieve an end result e g accident