Organizational Behavior 16e Robbins Judge Chapter 1 What Is Organizational Behavior 1 are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations A Assistants B Managers C Secretaries D Interns E Apprentices Answer B Explanation B Managers are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations They make decisions allocate resources and get work done by other people LO 2 Difficulty Easy Quest Category Concept Learning Outcome Discuss the factors influencing individual decision making in organizations 2 Sally Mitchell works as a manager at an environmental organization She is currently working on a global warming project and decides which tasks related to creating awareness about the issue need to be done In addition she is also deciding which members of her team will work on engaging with the public and which will work on lobbying with the government She is also assigning people as team members to ensure that tasks are undertaken on time Which of the following categories of functions is Mitchell undertaking A planning B organizing C scrutinizing D controlling E envisioning Answer B Explanation B Managers are responsible for designing an organization s structure This function is called organizing It includes determining what tasks are to be done who is to do them how the tasks are to be grouped who reports to whom and where decisions are to be made LO 2 AACSB Analytic Skills Difficulty Hard Quest Category Application 1 3 Johanna Reid a campaign manager at a child rights organization recently started working on an illiteracy project During the project she needs to motivate team members to attain their project milestones and direct them through different phases of the project Which of the following kinds of functions will these tasks be covered under A planning B organizing C scrutinizing D evaluating E leading Answer E Explanation E The leading function of managers involves motivating employees directing their activities selecting the most effective communication channels and resolving conflicts among members LO 2 AACSB Analytic Skills Difficulty Hard Quest Category Application Learning Outcome Discuss the factors influencing individual decision making in organizations 4 Lesley Torres is a project manager for the campaign Action against Deforestation in Indonesia She recently faced a glitch when the campaign could not be launched publicly according to schedule Torres monitored the schedule to find the cause of the delay before speeding up the implementation process by allocating more members for the implementation phase By doing this which of the following functions is she performing A controlling B planning C formulating D leading E organizing Answer A Explanation A To ensure things are going as they should management must monitor the organization s performance and compare it with previously set goals If there are any significant deviations it is management s job to get the organization back on track Tasks which involve monitoring comparing and potential correcting are part of the controlling function LO 2 AACSB Analytic Skills Difficulty Hard Quest Category Application 2 5 Which of the following functions do managers undertake as part of planning functions A defining an organization s goals B implementing strategies for achieving goals C executing plans to integrate activities D accomplishing goals of a project E employing strategies to coordinate tasks Answer A Explanation A The planning function encompasses defining an organization s goals establishing an overall strategy for achieving those goals and developing a comprehensive set of plans to integrate and coordinate activities LO 2 Difficulty Easy Quest Category Concept 6 According to Henry Mintzberg a factory supervisor giving a group of high school students a tour of the plant may be termed as a A leader B figurehead C resource allocator D negotiator E disturbance handler Answer B Explanation B According to Henry Mintzberg a figurehead is a symbolic head who is required to perform a number of routine duties of a legal or social nature LO 2 Difficulty Easy Quest Category Concept 7 Ellen Ortiz works as a sales manager at a telecom firm The company has recently launched a new product in the market Her work in the next few weeks involves sharing knowledge about the product with her team members She will also need to inspire them to reach their sales targets and clarify any doubts about the new product Which of the following roles is Ortiz playing A leader B liaison C disseminator D spokesperson E negotiator Answer A Explanation A A leadership role comprises hiring training motivating and disciplining employees LO 2 AACSB Analytic Skills Difficulty Moderate Quest Category Application Learning Outcome Summarize the major theories of and approaches to leadership 3 8 Regina George works as a campaign manager in a not for profit organization in Hampshire For the upcoming campaign against genetic engineering she is networking with managers who are working on the issue of food safety Through her network of contacts she strives to gain information about the stakeholders in the food industry and other lobby groups Which of the following roles is George most likely to be playing according to Mintzberg s classification of managerial roles A figurehead B leader C liaison D entrepreneur E resource allocator Answer C Explanation C The liaison role involves maintaining a network of contacts who provide favors and information LO 2 AACSB Analytic Skills Difficulty Moderate Quest Category Application 9 Annette Simpson works for a fashion house in Paris and is preparing for the company s upcoming line of winter clothing She is currently researching online to know what is in vogue this season In addition she is also networking with contacts from the press and fashion magazine editors to understand the changing tastes of consumers Which of the following roles is Simpson playing according to Mintzberg s classification of managerial roles A figurehead B leader C symbol head D monitor E spokesperson Answer D Explanation D According to Mintzberg s classification of managerial roles the monitor role comprises collecting information from external organizations and institutions typically by scanning the news media talking with other people to learn about changes in the public s tastes and what competitors may be planning and so
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