KIN 464 1st Edition Lecture 10 Outline of Current Lecture I The One Minute Manager Current Lecture I The One Minute Manager a Three Secrets i One Minute Goal Setting 1 Agree on your goals 2 See what good behavior looks like 3 Write out each of your goals on a single piece of paper using 250 words or less 4 Read and re read each goal which requires only one minute each time you do it 5 Take a minute every once in a while out of your day to look at your performance 6 See whether your behavior matches your goal ii One Minute Praising 1 Tell people up front that you are going to let them know how they are doing 2 Praise people immediately 3 Tell people what they did right be specific 4 Tell people how good you feel about what they did right and how it helps the organization and the people around them 5 Stop for a moment of silence to let them feel how good you feel 6 Encourage them to do more of the same These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute 7 Shake hands or touch people in a way that makes it clear that you support their success in the organization iii One Minute Reprimand 1 Tell people up front that you are going to let them know how they are doing and in no uncertain terms 2 Reprimand people immediately 3 Tell people what they did wrong be specific 4 Tell people how you feel about what they did wrong and in no uncertain terms 5 Stop for a moment of uncomfortable silence to let them feel how you feel 6 Shake hands or touch people in a way that makes it clear that you are on their side 7 Remind them how much you value them 8 Reaffirm that you think well of them but not of their performance in this situation 9 Realize that when the reprimand is over it is over b Quotes to know i People who feel good about themselves produce good results ii Help people reach their full potential catch them doing something good iii The best minute I spend is the one I invest in people iv Everyone is a potential winner Some people are disguised as losers don t let their appearances fool you v Take a minute look at your goals look at your performance see if it matches your goals vi We are not just our behavior We are the person managing our behavior vii Goals Begin Behaviors consequences maintain behaviors