MGT 305 1nd Edition Lecture 15 Outline of Last Lecture I Components of Communication II Barriers to Effective Communication III Communication for Crucial Conversations Outline of Current Lecture I Organizational Communication a Formality b Direction II Workplace Design and Communication III IV Trends Leadership as a Conversation Privacy and the Internet Current Lecture Organizational Communication Formality o Formal defined by organizational structure Your boss coworkers o Informal Not defined by organizational structure Someone in another department that you want to talk to o Grapevine from other s Quicker communication can reach more people Message can be skewed miscommunicated Direction o Downward communication flows downward through org from top to bottom These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Meetings with all levels of employee that communicate goals say where the org is in terms of these goals o Upward communication gain employee insight suggestions o Lateral communication among same departments o Diagonal crosses organizational level and departments Workplace design and communication Should support four types of employee work o Focused work o Collaboration o Learning Researching things their unclear on picking up a new skill comparing to other cases o Socialization Two common design elements o Open workplaces Better monitoring more face to face interaction easier to talk to others and ask questions o Adjustable work arrangements Example Cisco o Used to have employees in cubicles managers higher level in offices resulted in great financial savings Tends Leadership as a conversation Old model vs new model o Intimacy how leaders relate to their employees Old very professional formal top down process New more personal values individuality more direct contact o Interactivity how leaders use communication channels Talking with employees not at them soliciting input rather than just broadcasting info o Inclusion how leaders develop org content o Intentionality how leaders convey strategy Trends Communication and technology Advantages flexible and effective Disadvantages o Lack of personal interaction o Legal and security issues Privacy and the internet Your employer can access your work email at anytime without any particular reason and these emails can be used in court against you Facebook Twitter LinkedIn fair game Nothing online is private