HB 337 1st Edition Lecture 5 Today s Lecture Hotel Guest Cycle Reservations Distribution Channels Hotel Reservation Systems Merchant and Wholesaler models Customer Status Legal Status o Guest Status o Liability o Responsibility Financial Status o Credit Creation o High Risk Products Services o Perishability o Opportunity Cost o Production Consumption o Intangible Operations o Number of POS outlets Equipment Personnel Maintenance These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Centralization o Internal Control Document Flow Information Flow Information System o 4 types of transactions Cash A R A P Paid Outs o Guest Nguest ledgers Large volume small pay 24 hour environment Daily audit routine Hotel Guest Cycle Arrival Occupancy Departure Arrival Reservations Check in Occupancy Housekeeping Switchboard F B Departure Settlement Check out Pre sale Phase Reservations Forecasting Pre registration Activities Adv Deposits Prepayments Account Creation Post Sale Phase Room Status Updating Account Reconciliation Transfer to City Ledger Guest History Recordation Point of Sale Phase Guest Registration Room Rate Assignment Occupancy Housekeeping Transaction Processing Reservation Channels IDS Internet Distribution System CRS Central Reservation System DGS Global Distribution Sysem Website Direct Property Web Reservations