HB 337 1st EditionExam 2 Study GuideLecture 6: Hotel Guest Cycle / ReservationsWhat are the 4 types of transactions? Cash, A/R, A/P, Paid OutsThe hotel guest cycle consists of what aspects? Arrival -> Occupancy -> Departure What does the hotel need to take care of during a guest’s arrival? Reservations, Check-inWhat does the hotel need to take care of during the guest’s occupancy? Housekeeping, Switchboard, F&BDuring a guest’s departure, what does the hotel need to worry about? Settlement, Check-outThe pre-sale phase consists of what? Reservations / Forecasting, pre-registrations activites, Advanced deposits / prepayments, account creationThe post-sale phase consists of what? Room status updating, account reconciliation, transfer to city ledger, guest history recordationThe point of sale phase consists of what? Guest registration, Room/Rate Assignment, Occupancy/Housekeeping, Transaction ProcessingWhat are the 4 reservation channels? 1. IDS – Internet Distribution System2. CRS – Central Reservation System3. DGS – Global Distribution System4. Website Direct – Property Web Reservations Lecture 7: Guest Centric TechnologiesWhat are back office modules that are used by HB orgs? General Ledger (Accounts Receivable, Accounts Payable), Payroll Accounting (Time/Attendance, Cost Management), Inventory Control (Tracking, Valuation, Weight Average General Ledger Mechanics include the following:Step 1: Create charts of accounts Step 2: Post transactions (debits and credits)Step 3: Print Trial BalanceStep 4: Print Financial RecordsStep 5: Close out the periodWhat is the function of the payroll department? Performing Calculations, Distributing Expenses, Printing Documents, Time and Attendance, Overtime and Lost Time, Scheduling System of outsourceWhat is the function of a electronic locking system? Hard-wired system that transmits codes to the key through wiresWhat are some examples of key cards? Magnetic Stripe Cards, Memory Cards, RFID cardsWhat are some types of Energy Management Systems (EMS)? Electronic Key Card, Body Heat, Body MotionWhat are the 3 different types of minibars? Traditional minibar, Semi-automated minibar, Automated minibarWhat are some examples of In-Room Systems? In-room safes, guest room phone systems, Voice-email/Wake up systems, in-room entertainment systems, guest room control panels, self-check in/out systemsLecture 8: System Selection and Revenue ManagementWhat must be determined before reviewing organizational needs? Mission of organization, goals, structure What must you evaluate in the current system before making a new one? Identify Problematic Areas, Formulate Objectives What must you define in your budget? Capital resources, quantitative evaluation, payback What must be determined in your evaluation of a system? Software, customer support and vender reputation, training and installation, hardwareDefine Revenue Management: A computer-aided program determines whether the pricing and room allocation should be increased, decreased, or closed based upon an analysis of demand and competitive pricing