MGMT 3720 1st Edition Lecture 1 Outline of Current LectureChapter 1. What Is Organizational Behavior?I. Interpersonal skills and their importanceII. Manager’s skills, functions/rolesIII. Definition of organizational behavior and its importanceIV. Contributions of major behavioral science disciplinesV. Identify why few absolutes apply to organizational behaviorVI. Applying organizational behavior concepts: Challenges and opportunitiesVII. Organizational Behavior Model: 3 levels of analysisChapter 2. Diversity in organizationsI. Two forms of workforce diversityII. Stereotypes in OrganizationsIII. Biographical characteristics and relevance to organizational behaviorIV. Intellectual ability and relevance to organizational behaviorV. Physical abilityVI. Diversity managementLecture 1 Notes-I. Some examples of interpersonal skills: Verbal communication, listening skills, leadership, problem solving, negotiation, and assertiveness Why are they important in the workplace? - Leadership and communication skills become increasingly important for managers when it comes to distinguishing whose careers take off. - Better interpersonal skills lead to less good quality employees quitting their jobs as well as betterapplications when it is time for recruitment.- Managers with good interpersonal skills are more likely to make the workplace pleasant. Good places to work have been found to generate better financial performances.II. Manager- An individual that achieves goals through other people. These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.- They control, make decisions, lead by directing activities to obtain goals, and organize things. - They work in organizations- a unit consisting of two or more people and functions on a continuous basis to reach goals.- They oversee the activities of others.- They require technical skills (apply knowledge), human skills (work with, understand, motivate), and conceptual skills (analyzing and diagnosing situations).- Effective managers spend the most time communicating and the least amount of time networking whereas successful managers do the opposite.Henry Mintzberg studied five executives and concluded that managers perform 10 roles:Interpersonal roles: Leadership- Motivates and directs employees Figurehead- performs a lot of routine dutiesLiaison- keeps up outside contacts that can give info and favors.Informational roles:Monitor- has a lot of information from inside and outside of the organization Disseminator- Gives the information received from outside of the organizations or from other employees to people in the organization.Spokesperson- Expert of the organization and is the one who speaks to outsiders about the organization.Decisional roles: Entrepreneur- Looks for opportunities in the organization and starts projects for development orchange.Disturbance handler- The person who deals with disturbances that occur in the organization.Resource allocator- important decisions made by the organization have to be affirmed by this person.Negotiator- acts as a mediator for the company during major negotiations.III. Organizational behavior- the study of how individuals, groups and structures affect behavior in an organization in order to use the knowledge gained to better the organization.What is the importance of organizational behavior? - Systematic study- Looking at causes and effects. If we know how the person viewed the situation and what they value then their behavior is generally predictable.- (EBM) Evidence based management- making management decisions using scientific evidence. This goes along with systematic studies.- Intuition- a gut feeling or instinct. If all decisions were made with intuition then our info would likely be incomplete.IV. Disciplines that contribute to organizational behavior:- Psychology- the science of the mind that seeks to understand, explain and sometimes alter behavior.- Social Psychology- studies peoples’ influence on one another. Also studies how to implement change.- Sociology- studies people in regards to their culture and/or social environment.- Anthropology- The study of civilizations and their culture/customs.V. Why are there few absolutes in organizational behavior? Humans are complex and do not always think, feel, and behave the same way as everyone around them. Because we are not all the same in these matters, it’s difficult to make generalizations like they do in physical sciences. We can, however, saythat (x) leads to (y), but only under certain situations and conditions (z). Z represents the contingency variables, which are situational factors that can alter the relationship between dependent and independent variables.VI. Challenges and opportunities of organizational behavior:Economic pressures-- When the economy isn’t doing well, it is really important do have effective management. (This means a lot of communication between managers and the people they manage).- When the economy is doing great, managers need to know how to reward, satisfy, and keep all of their good employees.- When the economy is bad, managers need to know how to deal with stress, difficult decisions, and coping.Responding to globalization- now more than ever managers are being assigned foreign assignments, being surrounded by/adapting to people of different cultures and norms in the workplace, and overseeing jobs that are out of the country where labor costs are low.Workforce Diversity- This includes differences in age, gender, race, ethnicity, sexual orientation, as well as other groups.Customer service- Service employees have a lot of interaction with customers and their attitudes and behavior towards them is very important when it comes to having satisfied customers. Having a customer-responsive culture is very important.People skills- these are extremely important in order to be an effective manager. Organizational behavioris helpful with this because its theories and concepts help managers predict how employees will act ahead of time in certain situations.Networked organizations- there are more networked organizations now than ever before. A manager’s job in these types of organizations is different and alternate techniques are needed to motivate and lead the people they manage.Employee well being at work- Global workforce and all the different time zones can make working time