UNT MGMT 3720 - Final Exam Study Guide (8 pages)

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Final Exam Study Guide



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Final Exam Study Guide

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Vocabulary from chapters 14-18


Pages:
8
Type:
Study Guide
School:
University of North Texas
Course:
Mgmt 3720 - Organization Behavior
Edition:
1

Unformatted text preview:

MGMT 3720 Exam 4 Study Guide Lectures 14 18 Lecture 14 November 4th Conflict a process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about Traditional view of conflict the belief that all conflict is harmful and must be avoided Interactionist view of conflict the belief that conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively Functional conflict Conflict that supports the goals of a group and improves its performance Dysfunctional conflict Conflict that hinders group performance Task conflict Conflict over content and goals of the work Relationship conflict Conflict based on interpersonal relationships Worst kind of conflict in the workplace Process conflict Conflict over how work gets done Conflict process a process that has five stages potential opposition or incompatibility cognition and personalization intentions behavior and outcomes Perceived conflict awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise Felt conflict emotional involvement in a conflict that creates anxiety tenseness frustration or hostility Intentions Decisions to act in a given way Competing A desire to satisfy one s interests regardless of the impact on the other party to the conflict usually leads to bitterness from the other party so it s not a good option Collaborating best option A situation in which the parties to a conflict each desire to fully satisfy concerns of all parties Avoiding the desire to withdraw from or suppress a conflict Accommodating the willingness of one party in a conflict to place the opponent s interests above his or her own Compromising a situation in which each party to a conflict is willing to give up something Conflict management the use of resolution and stimulation techniques to achieve the desired level of conflict Negotiation a process



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