Chapter 1 Friday January 9 2015 11 33 PM Importance of Interpersonal Skills Leadership and communication skills can tell who are the managers leaders Helps org attract and keep high performing employees Social relationships between co workers supervisors strongly correlate to job satisfaction Lower stress at work and lower intention to quit What Managers Do Management Functions by Henri Fayol 5 management functions planning organizing commanding coordinating and controlling condensed to the following 1 2 3 4 Planning a process that defines an organizations goals establish an overall strategy for achieving and coordinate activities Organizing A process where determined tasks are done who are assigned to do these tasks how are the tasks are grouped who reports to whom and where decisions are made Leading where managers motivate employees direct their activities select the most effective communication channels or resolve conflicts among members engage in leading Controlling Monitor compare potential correcting Good places to work Starbucks Adobe Systems Cisco Whole Foods Google American Express Amgen Pfizer and Marriott Managers People who get things done through other people They make decisions allocate resources and direct activities of others to attain goals Administrators Managers for non profit org Organization A consciously coordinated social unit composed of 2 or more people It functions to achieve a common goal or set of goals Ex schools hospitals churches military units police dept etc Management Roles Henry Mintzberg did a careful study on 5 execs to determine what they do on their jobs He determined the following set of roles behaviors Interpersonal Roles roles that consist of performing duties that are ceremonial and symbolic in nature Informational roles roles that managers to some degree collect info from outside org and institutions by scanning the news media internet connecting with other people of changes in the public s taste Decisional Roles roles that require making choices EXAMPLES Figurehead College president hands out diplomas at commencement or factory supervisor gives a group of high school students a tour of the Org Behavioral Page 1 Management Skills skills that can differentiate effective from ineffective managers Technical Skills encompass the ability to apply specialized knowledge or expertise Not all technical skills have to be learned in a formal setting many people develop their technical skills on the job Human Skills The ability to understand communicate with motivate and support other people both individually and in groups There is conflict in the org if poor human skills are used Conceptual Skills Managers must have the mental ability to analyze and diagnose complex situations Leaders must identify problems provide alternative solutions evualuate the solutions and select the best one Effective vs Successful Managerial Activities Fred Luthans and his associates found that managers do not perform the same activities as the same emphasis with other managers He concluded that they engage in these 4 managerial activities 1 2 3 4 Traditional management Decision making planning and controlling Communication Exchanging routine info and processing paperwork Human resource management Motivate discipline manage conflict staffing and training Networking socializing politicking and interacting with outsiders hands out diplomas at commencement or factory supervisor gives a group of high school students a tour of the plant Liaison Sales manage who obtains info from quality control manager in the company internal liaison relationship Successful managers defined in terms of speed of promotion within their org Networking was the largest contribution Effective managers quantity and quality of the leader s performance and the satisfaction and commitment of employees Communication was the largest contribution Average managers Managers must develop their people skills to be effective and successful Org Behavioral Page 2 Enter Organizational Behavior Organizational Behavior OB a field of study that of what indvids groups and structure have do within orgs and how their behavior affects the org s performance OB includes the core topics motivation leader behavior and power interpersonal communication group structure and processes learning attitude develop and perception conflict work design and work stress Complementing Intuition w Systematic Study Systematic study A study looking into relationships attempting to attribute causes and effects and basing our conclusions on scientific evidence A study trying to make more accurate predictions of behavior Evidence based management EBM complements systematic study by basing managerial decisions on the best available scientific evidence Intuition gut feelings to make a decision Disadvantage We overestimate the accuracy of our gut feelings and we may not have the desired outcome Disciplines Behavioral Sciences That Contribute to the OB Field Psychology the study that measures explain and sometimes change the behav Of humans and other animals Social Psychology a branch of psyc that blends sociology and psyc focusing on peoples influence on one another A major study in this branch is change Sociology the study of people in relation to their social enviro or culture particularly in formal and complex orgs Anthropology The study of societies to learn about human beings and their activities Helps us understand different values attitudes and behavior b w people in different countries and within different orgs Contingency variables Situational factors variables that moderate the relationships Org Behavioral Page 3 Contingency variables Situational factors variables that moderate the relationships between two or more variables OB scholars avoided stating that everyone wants a challenging job Some people prefer routine over varied or simple over complex Challenges and Opportunities for OB Responding to Economic Pressures Anybody can run a company when business is booming During the good times good and bad management reflects the difference b w making a lot of money and making a lot more money When bad times good and bad management reflects the difference b w profit and loss or between survival and failure Responding to Globalization Focuses on differences among people from different countries Increased foreign assignments Work w people from different cultures must understand culture geography and religion and how to adapt your