UNT MGMT 3720 - Exam 1 Study Guide (5 pages)

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MGMT 3720 Exam 1 Study Guide Lectures 1 2 Lecture 1 September 2 Manager a person who achieves goals through others Organization a social unit made up of two or more individuals that functions on a continuous basis to achieve goals Planning a process that consists of making goals establishing a strategy and making plans to coordinate activities Organizing determining what tasks need to be done who is going to do them who reports to whom how tasks are going to be grouped and where decisions are to be mad Leading a position that includes motivating employees directing people choosing the most effective communication channels and resolving conflicts Controlling overseeing activities to ensure they are being accomplished as planned and correcting any significant deviations Technical skills the ability to apply specialized knowledge or expertise Human skills the ability to work with comprehend and motivate individuals and groups of people Conceptual skills the ability to analyze an diagnose complicated situations Organizational behavior a field of study that investigates the effect that individuals groups and structure have on behavior within organizations for the purpose of applying this knowledge toward improving an organization s effectiveness Systematic study observing relationships trying to attribute causes and effects and making conclusions based on scientific evidence Evidence based management EBM Making managerial decisions based on the best available scientific evidence Intuition a gut feeling not necessarily supported by research Psychology the science that seeks to measure explain and sometimes alter behavior of humans and animals Social psychology an area of psychology that mixes concepts from psychology and sociology and focuses on the influence that people have on one another Sociology The study of people in relation to their social environment and culture Anthropology the study of societies for the purpose of learning about humans and their activities