MANGMT 3000 1st Edition Lecture 3 Outline of Last Lecture I What managers do II Levels areas of management III 3 types of managerial roles Outline of Current Lecture I Overarching perspectives about management a Classical viewpoint b Behavioral viewpoint II Early behaviorism III Theory X vs Theory Y Current Lecture Overarching perspectives about management Historical and contemporary perspectives Principles of scientific management 1 2 3 4 Scientifically study each part of the task Carefully select workers with the right abilities Give workers the training and incentives to do the task Use scientific principles to plan the work methods a Time and motion standards b Productivity measures c Calibration measure of work Administrative management concerned with managing the total org rather than individual workers These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute Henri Fayol French engineer and industrialist First to identify the major functions of management Systemized the study of management Believed a good manager was the most important ingredient in the success of the org Max Weber Believed that a bureaucracy was a rational efficient ideal org based on the principles of logic Good org was the most important ingredient in success Five positive bureaucratic features 1 2 3 4 5 Well defined hierarchy of authority power Formal rules and procedures Right answers Clear division of labor expertise specialize Impersonality not name Careers based on merit fair rewards Classical viewpoint One right way tool pace worker Work alone Incentive is 0Seprate workers from managers Focus on good managers good org design 1 product mass production Push Problem with classical viewpoint Mechanistic Views humans as cogs within a machine not taking into account the importance of human needs Why the classical viewpoint Work activity was amendable to a rational approach Behavioral viewpoint Many tools paces workers Working in groups Incentives aren t just Integrate mangers with workers Focus on good communication Good relationships dynamic Many product customization Pull Early behaviorism studied by Hugo Munsterberg Mary Parker Follet Hawthorne effect employees worked harder if they received added atention thought that mangers cared about their welfare and that supervisors paid special atention to them Determined by Elton Mayo Human relations movement Proposed that beter human relations could increase worker productivity Abraham Maslow and Douglas McGregor Satisfied worker is a good worker Maslow s Hierarchy of Needs Self actualization esteem social safety physiological Theory X vs Theory Y Douglas McGregor Theory X stick approach since people hate work Represents a pessimistic negative view of workers Workers are irresponsible resistant to change lack ambition hate work and want to be led Theory Y carrot approach since people like work Represents an optimistic positive view of workers Workers are considered capable of accepting responsibility self direction self control and being creative Behavioral is criticized because a happy workers isn t necessarily a good worker