MANGMT 3000 1st Edition Lecture 18Outline of Last LectureOutline of Current LectureI. Communication Current LectureCommunication- transfer of info and understanding from one person to anotherSender- person wanting to share info called a messageReceiver- person for whom the message is intended Encoding- translating a message into understandable symbols or languageDecoding- interpreting and trying to make sense of the messageMedium- pathway by which a message travels Feedback- receiver expresses his reaction to the sender’s messageNoise- any disturbance that interferes with the transmission of a message Medium richness-indicates how well a particular medium conveys info and promotes learningRich medium- best for nonroutine situations and to avoid oversimplification Lean medium- best for routine situations and to avoid overloading Barriers to communication:1. Physical2. Semantic3. PersonalSemantics- study of the meaning of wordsJargon- terminology specific to a particular profession or group Nonverbal communication- consists of messages sent outside of the written or spoken world These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.Formal communication channel- follows chain of command and are recognized as officialInformal communication channels- develop outside the formal structure and do not follow the chain of commandGrapevine- unofficial communication system of the informal orgManagement by wandering around- term used to describe a manager’s literally wandering around his org and talking with people across all lines of authorityMulticommunicating-represents the uses of technology to participate in several interactions at the same
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