MAN 3600 Final Exam Chapter 8 b False a True a True 1 Looking at tangible aspects of an organization is likely to give a full picture of the organization 2 Companies with detail oriented culture give a competitive advantage to companies in the hospitality industry by helping them differentiate themselves from others 3 Organizational culture will act as a self defending organism where intrusive elements are kept out 4 Cultures that emerge within different departments branches or geographic locations are called a Subcultures 5 The primary reason managers who start a new job fail or either voluntarily leave or are fired report not being able to a Form effective relationships with colleagues 6 When leaders motivate employees through inspiration corporate culture tends to be a More supportive and people oriented 7 In an organization in which high level managers make the effort to involve others in decision making and seek opinions of others corporate culture tends to be c People or team oriented 8 The following are tips which allow one to more accurately gauge the culture of a company EXCEPT d Read the mission and value statements 9 The ASA framework provides information on which of the following c How to create and sustain your culture over time 10 It is best to think of organizational culture as the organization s b Personality 11 Organizational culture has a strong influence on employee behavior but not on organizational performance b False a True b False a True a True 12 Leaders of successful business are quick to attribute their company s success to their organization s culture 13 Aggressive cultures tend to value corporate social responsibility 14 Industry characteristics and demands act as a force to create similarities among organizational cultures 15 Leaders are instrumental in creating and changing an organization s culture Chapter 9 1 All leaders hold a position of authority and may utilize the power that comes from their position as well as their personal power to influence others 2 When leaders demonstrate task oriented behaviors employees tend to be more satisfied and react more positively 3 Directive leadership is thought to be less effective when employees have low levels of ability b False b False b False 4 Which of the following is not a type of decision making styles discussed in the text a Leadership structured decision making 5 The leadership style that involves employees in the making of important decisions is b Participative leadership 6 Employees tend to be satisfied but the effects on decision making quality or employee productivity are weaker when leaders use which of the following decision making style b Democratic c Laissez faire 7 Employees engage in higher levels of conflict when leaders use which of the following decision making style 8 The style that involves a high level of manager involvement and is used when employees are highly motivated but have limited skills is a Telling directing 9 The leadership style that sets goals for employees and encourages them to reach their goals is called 10 Lee Iaccoca Jack Welch and the late Steve Jobs are examples of business leaders who were d Achievement oriented c Transformational 11 Self esteem is one of the Big Five personality traits and is an important aspect of one s personality b False b False b False a True a True 12 Laissez faire decision making style is positively correlated to employee satisfaction with leaders and leader effectiveness 13 Transformational leaders ensure that employees demonstrate the right behaviors because the leader provides resources in exchange 14 The tendency to trust in transactional leaders is lower than in transformational leaders 15 Research show the high LMX members are more satisfied with their jobs and perform at a higher level b False a True a True Chapter 10 1 It can be argued that management is decision making and all of the decisions made by managers within organizations succeed 2 Escalation of commitment bias occurs when individuals continue on a failing course of action after information reveals this may be a poor path to follow 3 Research shows that for top management teams groups that debate issues and which are diverse make decisions that are more comprehensive and better for the bottom line in terms of profitability and sales 4 Groupthink is characterized by which of the following symptoms d Stereotyping views of out group are seen when groups discount rivals abilities to make effective responses 5 Creative decision making includes which of the following c Immersion b Employees a Planning b Overconfidence 6 Which corporate members are typically not involved in making strategic decisions 7 Making strategic tactical and operational decisions is an integral part of which function of the P O L C framework 8 Kahneman and Tversky found that individuals are influenced in decision making by which of the following 9 Some recommendations for avoiding groupthink include the following EXCEPT d Break up the team 10 A problem the Group Decision Support System GDSS intended to solve is d To make sure every idea is heard 11 The tendency to avoid critical evaluation of ideas the group favors is called social loafing b False a True a True a True 12 Nominal Group Technique NGT is used to structure group meetings when members are grappling with problem solving or idea generation 13 Creative ideas begin with innovation and it also involves realistic planning and follow through b False 14 Satisficing is similar to rational decision making 15 One of the most important considerations in management is whether or not the decisions you are making as an employee or manager are ethical Chapter 11 1 Recruiters at 85 business schools ranked communication and interpersonal skills as one of the most important skills they were looking for in students 2 Information overload happens when the sender or the receiver is upset whether about the subject at hand or about some unrelated incident that may have happened earlier 3 In business the style and duration of eye contact that are considered appropriate is the same across cultures 4 A downside of the office grapevine is c The grapevine lacks a specific sender 5 Filtering selective perception information overload and gender differences are examples of to effective communication 6 Which of the following is not a type of communication describe in the text a True b False b False c Barriers c Intuitive c 7 7 According to one study what percentage of a
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