Law Enforcement Test 5 Study Guide Chapter 11 Stress The Occupational Scourge Defining Stress o Hans Selye contends that stress is the of the body to any demand made upon it nonspecific response o Grencik states that stress occurs when a person that he is unable to cope with the demands made upon him and when the consequences of this inability to cope are threatening Perceive o What is one important feature of some definitions of stress Stress affects different people in various ways o This recognition of leads to a definition that focuses on one s Only if the individual that social demands cannot be adequately handled Individuality perception perceives o Some writers prefer the term to refer to the situation in which there is a loss of enthusiasm excitement and a sense of mission in one s work burnout o Burnout occurs when there is a constant disjunction between job and worker Demands resources Types of Stress o What are the two types of stress Eustress and Distress o is the good stress and has positive benefits for the individual For example a training segment where the goal is to imprint good survival habits so they can react efficiently and effectively o is the bad stress and carries negative results Eustress Distress Develops as a person becomes more and more engulfed in his or her The Stress Reaction Cycle occupational role o The patterned response in which stress reacts in a very predictable way is called what The General Adaptation Syndrome GAS o What are the three stages of the GAS Alarm reaction Stage resistance stage exhaustion stage o The perception of some stressful condition or event triggers the Alarm reaction stage o How does the body respond to a threat Accelerates the production of certain hormones and chemicals Stimulates the sympathetic system heart beats faster breathing becomes quicker o What happens in the resistance stage Body steps up hormone production to correspond to the level of threat or attack o In the Exhaustion stage what happens to the body Physical reserves must recuperate and get replenished in order to rejuvenate the body proper nutrition sleep and relaxation o Those who undergo eustress travel through all three stages of the cycle However upon reaching the exhaustion stage what do they experience A welcomed rest period o Under distress the rest period during the exhaustion stage is different Why These people do not have a chance to recuperate There is not a sufficient rest period between episodes for the body to repair itself o Therefore it is the from the exhaustion stage that places an inordinate demand on the body Inability to RECUPERATE sufficiently Sources of Police Stress o What are the four sources of police stress 1 Intra Individual items peculiar to the individual 2 Inter Individual friction that develops between people 3 Organizational conflict between the individual officer and the organization 4 Environmental tension btw an individual and the environment o Intra Individual Sources What stresses one person may not affect another individual Additionally a person s own to the same stressor may vary from one to the next Reaction occasion may be an important mediator when handling stress Personality Type o Type A versus Type B and could form an important component of job stress Career goals and aspirations The new generation of officers that are highly motivated become frustrated with Once a vacancy does appear is severe leading job satisfaction to erode and the lack of possible Upward mobility stress to increase Competition NOTE It is the INTERATION between the sources of stress how they are perceived and a person s individual characteristics that determines whether coping or maladaptive behavior will result o Inter Individual Sources Stress can also arise from interaction between People supervisor and employee relations One kind of stressor deals with Give some examples Communicable diseases o AIDS carry latex gloves before handling people w open wounds o Skin irritations impetigo lice The injection of minorities into policing through and other external mechanisms does not translate into an immediate interpersonal acceptance from other officers Affirmative Action Mandates What is an example of an inter individual stress popular among law enforcement Quid pro quo Harassment Loosely translated quid pro quo means and it occurs when an employee is required to choose between submitting to advances or losing a tangible job something for something sexual benefit What are the 3 criteria required to claim a quid pro quo harassment 1 Harassment was based on SEX 2 The claimant was subjected to UNWELCOMED SEXUAL ADVANCES 3 A tangible ECONOMIV BENEFIT of the job was condition on the claimant s submission to the unwelcome sexual advances harassment is unwelcome conduct that is so severe or pervasive as to change the conditions of the claimant s employment and create an intimidating hostile or offensive work environment Hostile work environment What are the differences between hostile work environment harassment and quid pro quo harassment Does not require an impact on benefit Can involve or third parties not just supervisors o Economic o Co workers Is not limited to it can include hostile or offensive based on the person s sex o Sexual advances behavior Can occur even when the conduct is not specifically at the claimant but still on his or ability to perform the job o Directed impacts Typically involves a of incidents o Series What are the 3 criteria that must be met in a claim of hostile work environment harassment 1 The conduct was UNWELCOME 2 The conduct was severe pervasive and regarded by the claimant as so hostile and offensive as to ALTER his or her CONDITIONS of employment 3 The conduct was such that a REASONABLE PERSON would find it hostile or offensive o Organizational Sources What are the 3 most common sources of stressors within police organization Shift work equipment and citizen complaints Shift Work Equipment Citizen Complaints One complaint that surfaces in police circles is a dislike of the structure o Rotating shift Patrol officers spend one month working days than the next month working evenings than the third month working the graveyard shift The within the human body is a type of inner clock programmed to a 24 hour cycle and patterns physiological functions o Circadian rhythm Shift work disrupts and promotes o Circadian rhythm fatigue Another frequent criticism centers on poor or defective o Equipment patrol car might not
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