MGT 300 1st Edition Exam 4 Study Guide Bonus Question CEO of Facebook Cheryl sandberg Formal vs informal groups Social loafing tendency of people to exert less effort when working in groups than when working alone A task role or task oriented role consists of behavior that concentrates on getting the team s tasks done A maintenance role or relationship oriented role consists of behavior that fosters constructive relationshipsamong team members Groupthink cons peer pressure stereotyping not enough objections Personality intergroup cultural conflicts How to avoid conflicts avoiding accommodation forcing collaborating compromising How to influence others The ability to get others to follow your wishes is influence There are nine ways to try to influence others rational persuasion convincing someone by using logic reason or facts inspirational appeals building enthusiasm or confidence by appeals to emotions ideals or values consultation getting others to participate in a decision or change ingratiating tactics acting humble or friendly before making a request personal appeals referring to friendship and loyalty when making a request exchange tactics reminding someone of past favors or offering to make a trade coalition tactics getting others to support your effort pressure tactics using demands threats or intimidation legitimating tactics basing a request on implied support from superiors or on rules or policies what do followers want in their leaders Significance Such leaders make followers feel that what they do at work is important and meaningful Community These leaders create a sense of unity that encourages followers to treat others with respect and to work together in pursuit of organizational goals Excitement The leaders make people feel energetic and engaged at work Kinesics from the Greek word kinesis meaning movement are movements of the body and face These movements include arm and hand gestures facial expressions eye contact folding arms crossing legs and leaning toward or away from another person Paralanguage includes the pitch rate tone volume and speaking pattern use of silences pauses or hesitations of one s voice 1 vertical meaning upward and downward 2 horizontal meaning laterally sideways and 3 external meaning outside the organization Controlling Strategic control o monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed Tactical control o monitoring performance to ensure that tactical plans those at the divisional or departmental level are being implemented Balanced scoreboard o gives top managers a fast but comprehensive view of the organization via four indicators 1 customer satisfaction 2 internal processes 3 innovation and improvement activities and 4 financial measures Total Quality Management TQM o a comprehensive approach led by top management and supported throughout the organization dedicated to continuous quality improvement training and customer satisfaction